Problem in bbm on 9780 blackBerry Smartphones

Similar Questions

• MY CURVE 9370 SHARING SAME EMAIL ID WITH MY BOLD 9780 blackBerry smartphones

  Dear friends,

  I need help. I discovered that my curve 9370 share the same e-mail id with my bold 9780 not allowing do not make me use of the 9370 as a different device of the bold 9780 curve.

  When I try to put in place the blackberry on curve Messenger it keeps displaying error report that the blackberry id is already associated with BBm on another device

  Imbernon

  Hello IFYCHUKWUNEKE

  Welcome to the Forums of the BlackBerry Support

  You must perform an erasure of security on one of the device and use a new ID of full BlackBerry on this particular device. It will allow you to use these two as different. So, first make a backup of your device in which you will complete these step and then follow this KB and use a new BlackBerryID:

  KB26694  :  How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

   

  I hope this will help.

• Problems with DOWNLOAD world BB blackBerry Smartphones

  Dear Sir

  I had problems with Blackberry "BOLD". BB world.

  This app need to upgrade. When I accept, he send me directly to BB pages to download, but nothing happened.

  Time exhaustion is mentioned on the page.

  Could you help me please?

  Stepan

  Hello and welcome to the community!

  Please try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!

• How to Format Bold 9780 blackBerry Smartphones?

  Please guide me to format my Bold 9780 completely.

  That is including the parameters and the data together.

  Thanks in advance.

  Hello and welcome to the community!

  There are several different possible things that could match your desires... but there is no command 'format '. Read this for options:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  However, depending on what you actually do, he may need more. For example, if you intend to sell this BB as 2nd hand, then this KB applies:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Good luck!

• Problem installing the update of blackBerry Smartphones BB App World

  I have a very old BlackBerry App World build my torch.  While I wait for a Z10/Q10, I try to update.  For some reason when I update to 2.1.1.2 to 4.3.0.26 I get a Setup error.  Any suggestions on how to do it?  I don't see a way to remove the BlackBerry App World and reinstall.  Thank you.

  -Eric

  Hi ericschiff

  Welcome to the Forums of the BlackBerry Support

  What model of torch you have! If you encounter a problem with the update you can try to re - install BlackBerry World. For which first of all, go to Options > device > application > locate and remove BlackBerry World of this list.

  KB10040 : How to view or delete an installed BlackBerry smartphone applications

  After deletion to perform a battery pull reboot by removing the battery in your device is on.  After you restart your BlackBerry browser go to www.blackberry.com/appworld and download the most recent version. Perform a restart after the installation.

  Try it and tell us if you feel any problem.

• Problem of voice dialing of blackBerry Smartphones

  My BB Curve 8320 cannot allocate memory when I try to use the voice dialing. He told me to close applications and try again. I don't have a race! What should I do to fix this? Thanks for any help you can give! Barb B

  There is a problem of memory on your Blackberry. Make sure that you do not have applications running? You have only 5 those opened in the application Ribbon when you Alt + Esc?

  You can see how much memory is left in the terminal options, then State, then the button menu and "database sizes.

  Anyway, you can try to reboot your device. Just open your blackberry, remove the battery, wait a minute, then plug it in again. You will have to then wait about 4 or 5 minutes before your Blackberry is operational.

• Update device software BOLD 9780 blackBerry smartphone does my phone useless

  I upgraded my software for phones device yesterday after receiving a message to HIGH PRIORITY of my service provider to make a upgrade(EE/Orange). They stated that it was a mandatory update for Blackberry.

  After trying for hours to do on the network, it did not indicate "can't connect to the server upodate, please upgrade using your PC using Blackberry Desktop Manager".

  This was my next step.

  * I have backed up my device (yesterday) via BDM (desktop Manager)

  * Click on search updates

  * follow all the links on my BOLD 9780 device through blackberry Web site

  * Click on the link to check my device to update, get informed me "an update is available"

  * A method to update.

  The update returned with an error stating: "Options only 19 times out of 20 have been restored"

  Since then, my phone is unusable. The menu freezes, I can't highlight the options I get no blue outline around the menu options. my text does not work, I can not enter anything, type anything, the phone is constantly freezing and reset.

  I tried to reinstall the update that crashed the phone completely with "" "white screen of death'" ' showing error 507...  Please visit www.blackberry.com/507

  
  This page does not exist!

  I tried again to make an update and got my phone back, but with all the same problems of menu.

  I did restore my device from yesterday. Got my return of data personal, but phone still jumps in all directions, text messaging does not at all.

  I unplugged the battery lasts repeatedly reset and soft reset.

  I tried again to reinstall several times the device software and useless.

  I haved called my service provider and they said his broken blackberry, name of the contact.

  I contacted blackberry support pay crisis (01753 558410). They me redirected to support orange tech who were still more useless than before!

  they gave me the web address: http://uk.blackberry.com/support which was not helpful

  So I did spend the whole day. Finally, picking at the drop of water that brings me here (even tried twitter!)

  I can't do yet a security wipe because I can not enter "blackberry" because he is back with "input error, field application for closure" and even if I type, I can not see the text and continue by clicking on "wipe security."

  current software status is:

   

  B.O.S. 6.0 bundle 2949
  

   

  V6.0.0.668
  

  platform 6.6.0.236
  

   

  PLEASE HELP ME!
  

   

  My phone worked ok before that!
  

  A little advice.

  Not to go near the upgrade:

  9780jAllLang_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668_Orange_UK

  For 9780's "BOLD"

  use:

  9780M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain

  After BBSAk to wipe your phone.

  It works it seems so far... perfectly...

  There may be bugs in rel 2949

• Problems with update and restore blackBerry Smartphones

  Hello I'm a newbie here, but have some problems with BB Bold 9900 updated.

  During the update alls datas were recorded as usual during restart the BB there's an error to come, means that BB lost its operating system. I used the tips here and somwhere else to restore successfully. Unfortunately the data stored during the update process have not restored, even if the file already exists on my PC.

  The file is called LoaderBackup-(2013-09-26) .bbb - so almost similar to the usual backup file.

  Ho do I restore the data now?

  Thank you much for the help.

  Hello and welcome to the community!

  Please see this KB:

  • KB13428 How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software

  Good luck!

• Problem with unified message box blackBerry Smartphones

  Hi all

  I have problems with my BB Torch 9800.  When I use the message Unified Inbox to view emails, emails have regularly occurring blank spots where there should be some text.  The text is simply hidden.  When I display the same message to the individual email (gmail or hotmail) Inbox, the message is complete.  A battery pull solves this problem for a few hours or a few days and then it reappears. This problem started a week ago.  I did not recently updated from the BONE.  I didn't do a wipe and restore again... I was hoping to avoid this.  There was an update to the new BB (August 6, 2012).  There were some other 3rd party applications which have also been installed.  I have not tried UN-installing again.  Any thoughts?  Thanks in advance for your help.

  BioDave1955 wrote:

  Hi all

  I have problems with my BB Torch 9800.  When I use the message Unified Inbox to view emails, emails have regularly occurring blank spots where there should be some text.  The text is simply hidden.  When I display the same message to the individual email (gmail or hotmail) Inbox, the message is complete.  A battery pull solves this problem for a few hours or a few days and then it reappears. This problem started a week ago.  I did not recently updated from the BONE.  I didn't do a wipe and restore again... I was hoping to avoid this.  There was an update to the new BB (August 6, 2012).  There were some other 3rd party applications which have also been installed.  I have not tried UN-installing again.  Any thoughts?  Thanks in advance for your help.

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, let it run for some time... long enough to know if the behavior will return. Normally, Safe Mode is designed for immediate diagnosis... nor for normal operations... but in your case, run long enough in mode SAFEW in order to know if the behavior will present will actually help diagnose.

  If the behavior presents while in Safe Mode, then it is likely that your OS kernel became somehow corrupted, requiring these steps you're reluctant to undertake.

  Good luck and let us know!

• Problems of list of contacts blackBerry Smartphones "Unknown".

  Hello, please someone know how to fix an of list of contacts 'unknown' in the curve 3G without having to recreate the contact that is synchronized with the list of contacts "unknown"?

  Hello adekiite

  You can try this.

  First make a backup of your address book.

  Then go to the email account and sync turn off Contact wireless > open your address book or Contacts > press the Menu key > Options > on this type of screen " rset ", it can warn you that it will wipe your contacts list > click Yes to continue.

  Once it's done, go to the account that you use to synchronize your Contact list and ACTIVATE e-mail wireless synchronization of Contact. It will fill your return address book.

  Or, please refer to this Knowledge Base:

  KB19704 : multiple address book contacts lists are created on a smartphone BlackBerry, causing problems with synchronization

• Integrated GPS faulty - Bold 9780 - blackBerry Smartphones?

  Hello to all members of this forum. Best wishes for this new year of the France!

  I have a Bold 9780 (OS 6.0/863), use it for my work (phone company). Until last October 2012, my GPS did a very good job with a lot of applications, such as GPS Waze, Runtastic, Orange Maps, Endomondo road...

  Suddenly, it works fine on 7 October, around noon.

  Since then, I tried everything to fix my problem. Hard reset, uninstall applications, reinstalling with different versions, checked my GPS with LO + THE and position... still stopped at the point of contact information for my house.

  All components are 'in', auto location is "inside" and when updating of situation... in waiting and suddenly a pop-up will explain that my bluetooth sytem (Volkswagen, in my car) is not reachable...

  I live in France with a very good coverage, and I'm sure THAT's not because of my IT Manager: my colleagues very much use the same applications as me before and I phoned my manager who confirmed yesterday it was not blocked by the rules of COMPUTING strategy.

  So is it really a bug about all these kinds of bold 9780 as I read before, or is not a good solution to manage this problem?

  It's very annoying and if there is no solution... I think I'll ask an Iphone for Christmas!

  Really need help solve this problem. I really need to use this GPS for my work (all the days on the road!)

  And please: don't redirect me to the KB #... explaining hox to check the GPS. It has been done many times!

  Thank you and see you soon.

  Christophe

  No, you cannot access specific IT rules, your BES Admin would have to tell you.

  Have you installed BlackBerry Maps for Google maps? I have found that sometimes or the other of these two applications can trigger the GPS to work.

• Hardware failure of the BBM 8 upgrade blackBerry Smartphones

  I can't believe that this has happened. The bbm upgrade 8 is ruining my phone.

  I have improved my bbm from 7 to 8, 3 days ago. After that, I meet terrible hardware performance:

  1. my unit is hot all the time! looks like an overload of software? but I installed only fery some applications because I use my galaxy tab for main activity.

  2. battery level lowered to zero even when I do a full power 'off '. I used to switch off my phone whenever I fall asleep. And these 3 days, I woke up to a dead phone.

  Then. I really want to become an associated BB upgrade. my 8 BBM BBM downgrade 7 as we speak.

  Hey, @JSanders ... Yes, BBM 8 may be downgraded by using the link below.  I posted it a bunch of times and almost everyone has success with go in v7.

  http://www.BlackBerry.com/BBM-redirects/BBM-download.shtml

• Dungeon of BBM contacts deleted blackBerry smartphones reappear

  Hello! I have 8520/5.0.0.1036 and I recently updated my bbm to ver 7.0.1.23. I'm from Philippines and for some reason strange, that my image personally does not update and contacts that I deleted continue to reappear. And contacts, I moved to the right of 'category' to 'category B' returned before my eyes. Help, please! Thank you very much!

  Hello mondi21,

  Welcome to the BlackBerry support community.

  Thank you for your question about BBM surveys.

  Do you know if you have used the same BlackBerry ID on another device in the past which may be currently active?

• Problem of services component the blackBerry Smartphones

  4 weeks old BB TOrch -.

  Often, I am unable to hear (services appeal is suspended high-microphone and speaker not working, but appeal is perceived) when I call someone on my mobile if I remove my battery and restart my laptop, it works fine.

  Kindly help

  Charles

  296 is an old OS and had some problems call. I would upgrade to a newer version.

  Manual device OS upgrade instructions:

  1. start by searching for your operator and the system operating file that you want to use.

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2. make a backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

  3. download the OS files to the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."

  5. This step is not necessary unless there is a problem on the next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then proceed to step 6

  6 remove the internet connection for PC and reboot the PC.

  7. plug the BlackBerry and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file was in.

  8. If you did step 5, restoration of the back upward. Follow this KB if necessary http://www.blackberry.com/btsc/KB10339

  Take advantage of the new operating system.

• BB Bold 9780 blackBerry smartphones recompose question

  Hello world

  I bought my Bold 9780 in Thailand in June 2012. I've now returned to the United Kingdom. When I call a dial a new number on my keyboard without problem. If I try to redial the number from my previous calls list (hit the green call button that my BB automatically adds + 66 (thai country code) in the last dialed number.) So now when I try to dial the last dialed number the call cannot connect...

  Anyone has a solution or advice for the problem of settings I have?

  Thank you!

  Hello and welcome to the community!

  Please check your smart dial settings:

  • KB20595 How to disable the smart Dial feature

  Instead of 'unknown', you can instead change it to the United Kingdom.

  Good luck!