Engraving and the failure of the copy DVD on Windows 7

Just upgraded to a new computer at work. Dell Precision T3500 with Windows 7 Professional. I can not for the life of me burn or copy a disc. My old computer never gave me any problems. I record meetings for my work and I have copies on my computer via CDBurner program. I tried to use the Roxio program that came with the new computer, but it won't work, he continues to show the "Failure" and then the drive is bad and I can't reuse it... so now I have a trash can full of blank DVD + R Verbatim discs, bad. It's the only brand I use. I tried to copy the file to the good drive directly to the computer, but it comes out as an ISO file and I have nothing that will burn this type of file. As Jerrydvp said in a previous post... I googled until I can google more that can not find an answer that helps. Was told to check to see if your settings are RAID or something else... then it change IDE... several other unnecessary responses simply refer to the third burners... which none have worked. (IMGBUrn, CDBurner and another) the problem seems to me that this is a Windows 7, a setting on my computer or something. I JUST want to be able to get a DVD I recorded it (it is not copyright protected), stick it in my computer and copy. Nothing illegal or difficult.

Here are the specs of the computer: Windows 7 Professional with Service Pack 1
Processor: Intel (R) Xeon (R) W3550 to 3.07 GHz 3.0 GHz CPU
Installed memory (RAM): 24.0 B
System type: 64-bit operating system
I have two hard disks, the original of course and a unit of 2 TB for all of my video.
Any help is appreciated.

Hello

1. what error code or error message do you receive when you try to burn the disc?

Try the methods mentioned below and check if that helps:
Method 1:

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.Microsoft.com/kb/314060
Please follow these steps and let us know if it helps.
Please visit this link for more information:
http://Windows.Microsoft.com/en-SG/Windows-Vista/troubleshoot-problems-with-CDs-or-DVDs

Method 2. Uninstall and reinstall the cd - dvd drive:
If the drive is not listed, remove and reinstall the existing drivers.
To do this, follow these steps:
1. click on start and then click Control Panel.
2. click on system and Maintenance, click System, and then click Device Manager.
Note that if control panel is in Classic view, double-click System and then click on Device Manager.
3. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.
4. in Device Manager, expand CD-ROM/DVD-ROM drives, right click on the device CD and DVD and then click on uninstall.
5. When you are prompted to confirm that you want to remove the device, click OK and restart the computer.

Let us know the status.

Tags: Windows

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