Enterprise license key

I bought a package of student creative cloud half year, everything has worked. Yet when I lock the account recently, the product list does not show that I bought the package and lost the key to enterprise license. I could download only the tests. What happened and what should I do?

Thank you

Hi, it seems that you have logged the creative Cloud Desktop Application and see the trial versions. Please, try the following steps in order.

  1. Make sure you use the good Adobe ID - if added to the dashboard as Federated ID or company ID make sure that you choose the "Enterprise" option when connecting.
  2. Disconnect and reconnect to the software by selecting help > Sign Out
  3. Make sure that you are connected to the internet
  4. The opm.db file contains the login user cached information and delete this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you start creative cloud and reconnect.
  • Close the creative cloud application.
  • Navigate to the OOBE folder.
    Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
    Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE
  • Delete the file opm.db.
  • Launch the creative cloud.

Tags: Adobe

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