ENVY 100 410 a sweep "year error occurred."

My HP Envy 100 410 a, which is attached to my office by usb - began to show the message "an error has occurred" when you try to scan (and nothing will not scan under any setting).  I installed the latest version of drivers and full software features.  I ran HP printer and scan doctor - "this tool was unable to find the hp scanning software, you must reinstall from cd or download the latest version of the software for the HP customer care" which I did both.  Is it possible to "scrub" all versions of installation and start clean?  Thank you

Hello BOB289,

Welcome to the Forums!

I saw your post about the problem you are having with analyze it and install the software for the printer on your computer.  I want to help you, however, I would need to know your operating system, so I can find the tools and the correct guides for you.

Please respond with an operating system that you are running:
Operating system Windows am I running?
Mac OS X: how to find which Mac OS X Version is on my computer?

Thank you

Tags: HP Printers

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