Envy 17-3001: the Envy 17-3001 BIOS password reset

I have a client with an Envy 17 that it has not used for 3 years and he has forgotten the password for BIOS/voltage. After 3 failed attempts, I get a stop of 80072425 code. Can you help me? Thanks in advance.

Hello

In this case, check the following points.

The stop code you posted is correct.

Shut down the laptop, unplug the power adapter.  Perform a hard reset - see the document here.  Start Notepad and try entering the code again.

Try entering the code via an external usb QWERTY keyboard.

Kind regards

DP - K

Tags: Notebooks

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