Envy 17 3D freezes after activating the vitualization material

After enabling hardware virtualization in the BIOS, my Envy 17 3D freezes trying to wake up after being in mode 'sleep'.  The hard disk starts and the keyboard lights up but nothing happens.  The screen stays black and the keyboard does not respond.  The only way out is a hard stop.    If I disable the hardware virtualization in the BIOS, everything is OK and the envy out of sleep normally.  This behavior is consistent and reproducible depending if the hardware virtualization is enabled or disabled.  Technical support said that there is a known issue of pro Win 7 and directed me to Google search for "Win 7 pro xp mode freezes from sleep mode.  These results do not seem to adapt to my situation.  If I am right in Win7 or xp mode without even installing xp mode, the computer crashes when hardware virtualization is enabled.  It is a new system with no other software installed.  This is actually my 2nd desire - the first was returned (by recommendation of tech support) for the same problem - they thought then it could be a hardware problem.  But now a 2nd one with the same problem?

Any thoughts?  Suggestions?

Anyone running with hardware virtualization enabled?

Thank you

Thank you for the ear!  Yes, the upgrade to e.16 solved the problem.  The laptop also has the problem of wifi, so I'll try this suggestion as well.  The final test is to see if I can up Hyper-V and running.

It is amazing that I would have gone through a new series of sending the laptop for repair if it wasn't for this forum.  I spoke with my case manager, who said that the fix was not released until August 9, and that's why my laptop has not been successfully upgraded during its repair.  Lame!

My sincere thanks to all who have posted!

Tags: Notebooks

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