Envy 17 - purchased 12 of them and all the gel and BSOD

We bought 12 Envy 17 (model 17-1011NR) from Newegg, and have suffered from blue screens and freezes.

After evaluating the windows dump files, it seems that the USB hub is the root of the problem.

Sometimes the machines blue screen, blocking completely and sometimes crashes just the mouse, which requires a reboot to solve.

Base that was provided by HP image has the same problem.

* After updated all drivers for the newer versions, there always the same results.

Reinstalling the OS (do not use OEM installation) has the same results.

* We tried 6 different models of different manufacters mouse and have tried all USB ports, including USB 3.0 port and ESATA port.

* We also tried a variation and only installed the drivers from Windows Update, which leaves a few unknown drivers... but we did it in order to try everything and still the same results.

* We used the 3.0 HP on many machines Diagnostic tools to remove the bad memory and other devices.

* The machines are usually this problem when you are under LOW to MEDIUM load.  I'm not sure we have seen those who had during the high / extreme charge questions so we can exclude overheating.

* We've also changed the different power settings to avoid any issues that can be turn on / turn off ports etc. of energy saving.

* We tried the 2 latest versions of bios and have the same results.

The files that appear in the dump files are usbehci.sys, usbhub.sys and usbport.sys...

Were a software development company and are fairly well informed regarding this sort of thing.  This has been interesting questions, because we have 12 computers with similar problems and we did on all combinations of operating system and the device driver installs as possible.

I know there have been serious problems with the Envy 15, but do not see too many people having problems with the Envy 17.  So I don't know if it is possible that we would have gotten 12 bad computers or there is a serious problem with these laptops.  I am waiting for some additional comments from HP support and wanted to post here in the meantime.

Its a shame, the computer is nice and the clarity of the screen is beautiful.  For the moment, I would suggest someone by them after what we are going through.  I've got developers attempt to use these and we are good a lot of code.

Thank you

Tim

You can send it to HP. [email protected], as well as any number of HP support or 12 serial numbers of ticket service...

In the meantime, I would say that, given the system configuration with the operating system that shipped with the device...

Tags: Notebooks

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