Envy 17 - T n100: Finger Print Reader does not work

I have a new machine.  The fingerprint reader does not work, no light, no response.  I uninstalled the device in device manager, rebooted and reinstalled, still no response.

Has sought to pass Simple software but could not find it.

Where should I go from here?

Hey!

Did you uninstall the driver of the fingerprint in before Device Manager?

To use the download I you provided, you will need to uninstall the driver again.

  • Open the Device Manager
  • Search for biometric devices
  • Under biometric devices, look for the device (called Validity Sensor sensor AuthenTec)
  • Right-click on the fingerprint sensor
  • Click on uninstall
  • Restart your computer.

Here's a download for the fingerprint reader. This download sp71729.exe might work for you.

As a last resort, you can try:

Thank you for being a part of the community of HP. Please let me know if that helps solve the problem by marking this message as "accept as a Solution. If you need more assistance let me know and I will gladly do all that I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

Thank you!

Tags: Notebooks

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