Envy: No 1 year and win 10 messed up now what?

Bought a new laptop HP Envy, in November 2014, with Windows 7 Pro to this topic by the HP store online.  The product name and number: GOT55AV of laptop HP ENVY 15

Two days ago, I finally decided click on free pop for Windows 10.  That's when the trouble started.  In the end, when you press the power button, the laptop would up being the beginning and then go in close and then go start and then again to stop the cycle was endless.

This afternoon I took in the Microsoft store in the local mall.  They couldn't fix it, so after an hour, they restored it on Windows 7.  We all thought that it worked.  They did a reboot, it was fine.  So we SHUT IT DOWN and I drove home.  After tending to various things I took it out and pressed the power button and... He starts the start up and then goes into farm will start and then stop...

I can remove the battery while it is the bike, then replace the battery and the screem comes up saying that the closure was not complete, so I can get into safe mode with network - which is what I use for this type.

So now, what should I do?  Very close to the end of my first year of ownership.  Not sure, might be 17 Nov.

The guy in the store of Microsoft said that they can consider for a week to 10 days and put in market.  Or I could take it on Best Buy Geek Squad, they want $150 and 4 days to turn it on.  The guys at Microsoft have no training other than Microsoft.  I had kept the plastic on the touchpad while; a guy it off, he said that was causing the startup problem.  Uh, no.  Geek Squad, I remember well, they must have a degree of 2 years in computer science / tech to get hired there.

I have tons of pictures and files on here, I know that I have to back all this before I let anyone to run on.

Please make some suggestions, things that I have to think, ideas and I thank you.

Did you call HP Support to inquire fixing under the 1 year warranty service? 800-474-6836.

If you have an external hard drive usb you can try to boot into Recovery Manager and use it to backup files. It is not my favorite backup but emergency method, it is useful. (do not complete the recovery of the system unless you are sure that the files are backed up abort, just straight up)

http://support.HP.com/us-en/document/c01867418#AbT3

BTW - I'd trust the guys from Microsoft store more technicians of BB.

Tags: Notebooks

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