ENVY of HP TouchSmart laptop 17: last version of SimplePass records is not some Web sites

I'm troubleshooting an issue I have with the latest version of HP SimplePass (v. 8.01.27) 8.1 of Windows and Internet Explorer.

For some websites after you have signed in, I don't get the prompt to save the password.   Is this normal behavior for the application of SimplePass?

Can anyone confirm whether or not SimplePass is suppose to work on all the Web sites that require a login username and password?

Thanks in advance for your help.

robpc77

Welcome to the Community Forum of HP.

Comment

It's frustrating, isn't it?  One might think that there is a definitive answer to a simple inquiry.

There may be such a response; I doubt that you will find it here.

In particular, the 8 HP SimplePass serial code could be a simplified version of a program written by Softex (Omni) that is provided to the markets of the company.   This is a personal observation based on nothing more than a guess.

Assuming for the moment that it is indeed the case, the full blown, Enterprise program (for which companies pay a lot of money) can indeed operate differently.  The algorithm used to detect Web site connections can be written differently and may be more sensitive to the many different methods that use some Web designers to integrate the username and passwords in a Web page.  It can even possible, given a fuller, more intellgent program, we could use an identification code of the user and the user name.

More simply put: I guess HP SimplePass program version is "only so smart" and that the code used to read the opening of website code is not smart enough to read a limited number of methods of login Web page.  If the site departs outside these methods or if there are errors in the Web page, and then poof!  HP SimplePass fails to read the Web login page.

Yet once, these statements are entirely based on conjecture and assumptions.

------------------------------------------------------------------------------------------------------------------

You run series 8 HP SimplePass.

AuthenTec program series 6 HP SimplePass former, either put to date, may be a little more robust that the newest program of round 8.  Although the series 6 is indeed 'old' code, it was written by an entirely different set of programmers - by another company - and it can react differently to the same websites.  6 HP SimplePass series works with Firefox and Internet Explorer.

You can "Switch" series; You cannot "downgrade".  The programs are "hostile" to another.  You must remove the 8 series before installing the 6 series.

It there is no guarantee, no matter.  Many computers, laptops or desktop computers, can run 8 series or series 6.  If yours is one of them, is something you can decide to try.  Joys and constraints to be your own boss and everything.

If you are interested:

Open the file > click Download > click 'open in Adobe Reader.

HP SimplePass upgrade instructions

See the Section titled: switch HP SimplePass series (6-8 or 8-6)

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Click on accept as Solution when the answer provides a fix or a workaround!

I am happy to provide assistance on behalf of HP. I do not work for HP.

Tags: Notebooks

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