EPrint record

Similar Questions

• ePrint record new user and the issues of access to Web Services

  In June, I registered the HP printer. Then, I went on the eprint site and registered an e-mail address there. After we have chaged the name of my laptop, the printer recognizes the laptop more (Macbook pro). After having tried everything, reset us the printer to factory settings and rebooted the configure everything again.

  The printer recognizes now my laptop, but I don't have access to web services more, nor the eprint works!

  Webserivces:can not access, it gives me an error message.

  EPrint:When I'll on-site eprint, it shows that you can see your eprint email address... Where? I can my address loging onlysee.

  There is not a single printer in my printer list... I can only add a printer, but when I try to add the printer, I only get error messages. Once I managed to get careful, but he toldme that email eprint was already taken (of course, it is taken, it's mine!)

  Unfortunately I do not know much about the MAC operating system, but you can check on hp.com/support to find out if there is a newer version drivers that may be compatible. On the question of e-mail address, you can add multiple printers to your ePrint account, but each printer would have its own e-mail address. I apologize that the restriction is there for your old custom address but it's to protect the customers to get emails sent to their printer that were not intended for them. (For example if someone was to have chosen your email address as soon as you have disabled web services).

• Cannot save the HP ePrint driver on Windows 10

  We have several connected to HP ePrint printers and they work very well on mobile devices.  We tried to install the software on a Windows 10 laptop but it does not record.  Here's what happens:

  • We downloaded the software here, version 5.1 published May 18, 2016.  It is said that Windows 10 is supported.
  • Install us on the laptop.
  • We print something for "HP ePrint + JetAdvantage" virtual printer.
  • The software appears, saying "to allow HP ePrint on your computer, you must save this HP ePrint with HP ePrint service pilot."
  • We click on "HP ePrint record" and enter the email address of our account.
  • He says: "unable to communicate with HP ePrint service.  Ensure that you have an internet connection valid and try again. »

  Because this does not work, we cannot print on the internet.  The software can detect the printers on the local network, but you must register to add those on the internet.  We can probably still print by e-mail to the address @hpeprint.com, but we want to make it easier for the person who intends to use the laptop.

  Here's what we tried already at the head of a few suggestions:

  • Internet connection of the laptop works.
  • We tried to disable the firewall of Windows completely.  Is there any other software other than Windows Defender security.
  • The same thing happens on another laptop Windows 10 from a completely different company.
  • Everything works when we try on a Windows 7 desktop.
  • It shouldn't be a problem with the e-mail address because it works when we use it on a Windows 7 desktop.
  • It is not a problem with the password or code PIN because we have not even to a point where we can enter a.
  • It shouldn't be a problem with the provider-specific software, because one of the laptops is a Samsung and the other is a Lenovo.  Both have the same problem.

  It seems a problem with the ePrint and 10 Windows software, I'd be happy to try other suggestions.

  Edit: Just so that people need to read the full thread to find this, it is established that the update of Windows 10 KB3163018 causes problems.  If you uninstall this update ePrint will fit again.  However, this is a cumulative update 10 of Windows so it will reinstall just the next time that Windows performs an update check, and you can't put that out forever.  HP must update their software to be compatible with it.

  Edit 2: It seems to be resolved, no update is not required.  HP should have done something on their servers instead.

  Mine worked this morning!  Must be something they fixed on their end because I'm using the same version of HP ePrint.   So relieved, because I'm going on vacation this morning and it works to send documents to our necessary activity.

• How to configure a d7400 to print from the ipad.

  I'm trying to get my iPad to print using the HP Home & biz on my D7400 printer software. Web pages say it is compatible, but no instructions on the implementation of the offer (at least that I can find). Any help would be greatly appreciated. I will also be in place of a C309g as soon as this one works, I hope they are similar! Thank you

  Yes, the application does not provide an option to print from Safari.

  Don't forget to activate the soft (settings > ePrint record) by providing an e-mail address, then you will get an activation code.

  As soon as the app is registered, you will be able to print web pages using the Web in-app browser.

• Impossible to activate the services web ePrint for Color LaserJet M551

  Hello

  I read all the posts in this forum about the web services enabling ePrint to the question and tried all suggestions with no luck.

  Here's the situation:

  1. The printer works fine on place. I can print without problem.
  2. The printer is connected.
  3. All my router ports are open for outbound connections, including UDP.
  4. Communication using log in my router I can see that the printer can resolve DNS names using either my ISP DNS server or the suggested 8.8.8.8 and 8.8.4.4. Using nslookup shows ' registration-pro - site1print.houston.hp.com "Decides to 15.240.60.111 and" registration-pro - site2print.houston.hp.com "Decides to 15.201.224.79.
     This indicates that the printer can indeed resolve the addresses. Newspapers also Awakenings that the printer communicates with the servers (connection is established and data transferred) via https (probably the web service), but always after a few minutes the clearance process is to expire.
  5. I tried this allowing the procedure since a few days my believe that the recording servers should have worked some time during this period.
  6. I'm frustrated
  7. .. .even more frustrated
  8. what I am doing wrong?
  9. Help, please!

  trying to install eprint for my new M551dn Color LaserJet and it fails with the

  Who out there having the same problem I had. HP could not help me I restore to factory settings and reconfigured everything and all of a sudden the printer managed to enable web services and print the print code.

  Good luck to you face the same problem!

  / MrQQ

• How do you set up the email in the ePrint for iPhone app?

  I just bought a printer HP Laserjet Pro 400 model 401DN.  I recorded the printer with the HP ePrint Center and I created an ePrint address.  The printer is connected to an Ethernet cable to a cable system in my house.

  Can my first question - I use the iPhone app from HP ePrint to print items of the 401DN printer?  I think I can.

  I installed the HP ePrint app on my iPhone 5.  App instructions say I can print the body of the email to the iPhone.  To do this, I think I need to go into the settings app - e-mail accounts - others.  I tried to use IMAP.  In the e-mail address field email address am supposed to use?  My primary e-mail address I use to send and receive all of my mail?  I am suppose to enter incoming or outgoing server information?  I was not able to find any documentation on how to configure the e-mail of the ePrint iPhone app part.

  I tried to configure e-mail using my gmail account and it worked and checked correctly.  I can't figure out how to set e-mail using my main email account.

  I tried to sign up information I think the soft looking and check fails.

  Thanks for your help!

  artmanphoto,

  I'm sorry, but to get your question more exposure I suggest posting in the trade forums since it is a printer. You can do so at http://h30499.www3.hp.com/hpeb/ .
  
  I hope this helps.

• How to set up an Exchange e-mail account in HP ePrint on iPad

  I was able to configure e-mail accounts Yahoo, Gmail and internet provider in HP ePrint, but I can't connect to my email from exchange offices.  I am able to connect using the configuration of email iPAD, but I can't it connect HP ePrint.

  I noticed that enamel iPAD as well as a selection for the Exchange, but the HP ePrint does not work.  I think that the main problem is that there is no place for me to type the user name.

  Can someone please.

  Thank you

  Unfortunately, as of today, a digital copy of every email sent to the printer is not a characteristic of ePrint at this time. The only copy of the e-mail sent to the printer will be the one that prints on the printer. As a safety measure the original e-mail that is sent to the printer for ePrint is not recorded or stored and is deleted.

• Cannot use my HP ePrint e-mail address

  Hello

  I registered my printer HP Deskjet Ink Advantage 5525 (CZ282C), when I bought it in December 2012. On June 22, 2013, I recorded for HP ePrint and chose the [edited by Moderator] email address (see screenshot - https://drive.google.com/file/d/0B4Nb74yLObt8SjI0bXB6bmhvdlE/edit?usp=sharing).

  However, I can use is no longer this e-mail address, because the site was recently asked to re-record and now reports that this address has already been taken.

  Can you please help me with this?

  Kind regards

  Veselin Markovic

  Hello Veselin,

  Thank you for the update.  I appreciate it.

  I do not understand the question.  You used to have an email address specific ePrint, at some point that you were asked to re-register for ePrint.  If you got to reregister this would mean you need a new claim code.  At any time the web services were disabled and re-enabled on your printer, then would have received you this new claim code.  Once you use a new claim code address ePrint you used to have is no longer available.

• SETUP-EPRINT PRINTER COMMUNICATION FAILURE

  LaserJet CP1025nw - I used to print my eprint software, but after updating firmware, everything went wrong. print the status page, no IP address and no network. Printer was uninstalled, reinstalled again. connected to the router; got the new IP address. checked to be in the same network with the router and the laptop; HP Connect recorded for eprint; eneterd assigns the code and adds the device to my account eprint. tried to print when the usb cable is attached works very well.

  The problem is when I try to install the eprint application it shows my printer with the correct IP address but then in the next step it keep saying "communication failure". I disabled windows firewall and no proxy is installed; always impossible to communicate. I have two laptops; working with windows 7 and the other with windows 8. Both has the same problem. I tried all the solutions I found on the HP site but without success. It made me desperate. It is the last solution for me before leaving this printer to buy a new one.

  Hi BAKJAF,

  Welcome to the Forums of HP's Support.  I understand you get a connection error message when you try to activate the web services of your printer, regardless of which computer you are using to enable web services.

  Please define Manual of the printer an IP address manually and DNS servers.  The steps are in the

  Document of the printer is not maintaining the wireless connection .  Look in the Windows section for "three Solution: the printer of the assign a static IP address.  The manual preferred DNS server please use 8.8.8.8 and 8.8.4.4 use for replacing manual DNS server.

  Once you have configured the IP address manually and manual DNS servers please try to enable web services.

  Please let me know how it goes.

• Problem with alert printer after you set up eprint

  I've just set up my HP eprint/connected to my printer HP Officejet 6700 account. I went through all the instructions and generated a code for me to record my printer. My printer came but I noticed that I have 2 alerts next to the printer which has been recorded. The alerts are:

  • Online
  • Problem with printer

  When I click on the message of the latter I get the following message

  • An unspecified problem was reported. Please check your printer.

  See the front panel of the printer for more information on the resolution of this condition

  I checked the printer, but it is not showing problems. I have however deleted the re-recorded new printer and web service. This time he seems to have solved the problem, but when I went back to the account later in the day the alert reappears.

  Could anyone help in this case.

  Hi BillyBoy59,

  Welcome to the HP Support forums.  I understand that you are getting a message "Problem with the printer" in connected HP.

  Connected HP sometimes gives a false report that there is a problem not specified with the printer. HP has been able to reproduce the error.  If there was a genuine mistake, the message would point to the problem (low on ink, paper, etc). Unspecified error message does not prevent you to use ePrint.

• Adding e-mail account to ePrint app

  I can print on my printer HP from my iPhone using a google account.  However, I can't add my ISP provided on the ePrint application account without getting an error checking.  I recorded the HP Connect address and received a confirmation e-mail.  My password, the host name (incoming server which is mail.q.com), and Port (110) seem to be correct.  Do not use is not SSL.  What Miss me.

  Thanks in advance.

  Hi BendOR:

  I'm sorry to hear you had problems, try adding your email q.com the HP Eprint App.

  The e-mail settings, you need to enter the application can be found on the link below.

  https://Qwest.CenturyLink.com/InternetHelp/email-server-settings.html

• ePrint/Apps connectivity troubleshooting - review please

  ePrint & Print Apps connectivity troubleshooting steps - please review before posting

   

  This information below is provided to help you troubleshoot connectivity to web services to enable your printer for printing with ePrint, launch/use of printing applications, enabling the web services, print your sheet of info from web services or add your printer to your account on the HP ePrintCenter.   Only the items that actually show to solve client's problems have been included in the list.

  For best results of review and apply the applicable steps below in the order of presentation before posting a request for help in the forum, so that members of the forum who respond to your message can provide the best possible assistance.

  Also see this post (http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Start-here-Web-Services-How-To-and-Troubleshoo...) for additional "How-to" and links to important information, FAQS, web and content assistance services.

  Before you apply the troubleshooting below information:

  If you receive an "Invalid Code" message when you try to add your printer to your HPePrintCenter account, but do not have any other problems with ePrint and Print Apps, you probably only need to reprint your web services of your printer info sheet.  Your printer to claim the code that is printed on the sheet of information can be used only to add your printer to your account of ePC for 24 hours after the printing of the information sheet.  Reprint of the information sheet does not alter your code claimant, it reactivates just your printer to add your account to the ePC for 24 hours.  See herefor the stages of re - print your web services info sheet.

  If you have enabled Web Services on your printer, but Web Services info sheet containing your printer of the pretender code does not print, your printer is not fully completed its registration of web services and don't ePrint emails will not print or print app content.  In this case, you will not receive the error messages on the printer and you can see the e-mail address of your printer on the display on the front panel of the printer.  If your Backgrounder web services print no less than five minutes of activation of web services, try removing and enabling web services.  If your Web Services info sheet does not always print after the reactivation of web services, you will need to wait and try again later.   If you receive error messages when you try to enable web services, continue to web services connectivity troubleshooting steps below.

  If you have the email ePrint which are not printing, make sure you first you confirm your emails meet the requirements of format/attachment ePrint.  Review the requirements of email ePrint in the ePrint Help/FAQ on HP ePrintCenter to www.hpeprintcenter.com.  You can also view connectivity status and ePrint job list your printer on HP ePrintCenter if you have created an account there and added to your printer.  (Always use the button "Refresh" on the page of the EPC, not your browser refresh button to display the printer connection status updated on the HP ePrintCenter.)

  A. of the simple steps that can be surprisingly helpful - try these first:

  1. Check the operation of the internet access of your network - on a computer connected to your network, to use a web browser such as Internet Explorer or Firefox to view a web page.  If you can not access the internet your internet service provider may have a problem that affects the ePrint/Print Apps.
  2. Go to HP ePrintCenter and look in the section News (http://h30495.www3.hp.com/news/ ) to see if there is any updates the service status.  In some cases, you will have to just wait a few moments and try again.
  3. Reactivate the wifi and then on your printer and wait a minute for your printer to reconnect to your network
  4. Reset your printer - turn the power off, then on) and wait a minute for it to reconnect to your network
  5. Restart your router - disconnect the power cord to the back of the router, wait a minute and then plug it back and wait at least one minute for the power on router and all of your devices to reconnect.

  B. check your printer's IP address to confirm it is connected to your network.   

  Verify that your printer has a valid IP address (for example, typically 192.168.x.x network home wireless) by displaying the network settings screen on the view menu on the front panel of your unit in a network or wireless, or by printing a printer status report (usually located on the Tools menu).  If your printer does not have a valid IP address, re-run the process of network for your printer configuration.   For more help, setting up or troubleshooting of connection of your HP printer to a wireless network, go to http://www.hp.com/go/wirelessprinting

  C. confirm that your printer and your router is up-to-date firmware:
  

   

  Software update on your printer or your router is important to use web services.

  1. Make sure you have the latest firmware (FW) for your printer by checking the updates of product, usually found under the 'Web' or 'Preferences' menu of your printer options.  If your printer detects an update, but is unable to complete the download/installation, ensure that your router FW is up to date and try again.  If your printer continues to fail complete the download of a FW update available, continue to "Set E. a manual IP/DNS server' below.
  2. Make sure you have the latest firmware for your router - review your router documentation/help (or the web site of the manufacturer of the router) for more information on how to to check for and install the firmware updates.

     Failure of temporary connection of the resolution after the printer firmware update

  Some printers may experience connection failure after the firmware upgrade.  It is because the printer restarts automatically after firmware updates and needs to restore the network connection.

  1. Check that the printer has been given a valid local IP address by your router (for example. 192.168.x.x if DHCP is used) before trying to access applications or print using ePrint.   You can see the IP address of your printer by going to Setup wireless or network printer.
  2. If you do not see an IP address, you may have to restart the printer.  In some cases, you may need to remove and re - enable web services to reestablish your connection.
  3. See the section FAQ & help HP ePrintCenter for more information on how to remove and re - enable web services from your printer.

  Let your printer enough time to reconnect to your network after you have tried all the steps above, before trying new ePrint to Print Apps.

  D. Remove and re - activate the Web Services and Restore Factory Defaults

  1. Delete and then reactivate web on your printer services.  If the Backgrounder web services does not automatically print within minutes of the reactivation of web services, web services, has not been fully activated on your printer.   You should maybe wait and delete and re - enable web services again in a few hours to allow its issues of your printer communication with cloud servers to clarify.  Until a backgrounder web services print your record of web services is not complete.   Follow these steps if your printer is connected to the Internet.

   

  Photosmart: Web Services to delete the option is available under configuration > Wireless > Web Services or to the configuration menu option > option, Web site or via the icon ePrint on the front panel of the printer.

  On the station click on the Menu button on-screen station (to the right of the Home and Back buttons at the top left when the display is anchored on the printer); Select settings;  Select "Web Services." Check the box "Web Services".

  OfficeJet: use installation > installation of Web Services > restore factory settings to remove the Web Services of the printer.

  LaserJet: print a configuration page of your printer to find the IP address. Open a Web browser and type the IP address of product in the address field. The HP integrated Web server will open. Click the HP Web Services tab select the option to delete Web Services.

  2. restore Factory Defaults on your device.  If the withdrawal and the reactivation of web services does not solve the problem, restore the default settings on your printer and try again.  The factory default option is usually located in the Setup > menuOutils on your printer.   Follow these steps on your device:

  1. Remove/disable Web Services
  1. Restore the values by default/factory settings (depending on the printer, it is under Setup > Tools menu or configuration > menus Web Services, but varies depending on the printer)
  2. If you are prompted, redo initial setup of your device and add it to your network
  3. Re-enable Web Services
  4. Once the Web Services information sheet printing, use the printer claiming the code to add your printer to your account on ePrintCenter

  E. set a manual IP/DNS server settings of your printer

  Set a manual IP address/DNS Server on your printer will solve web services connectivity problems that may occur on some networks with some routers.  Note: Assigning a manual IP/DNS server may be particularly useful on networks using routers DSL/VIOS.

  Please read the instructions below before their application.  Do not try on your own if you do not understand networking basics.  Most of us have a member of family/friend/boyfriend 'techno '... If you are not comfortable, it's maybe a good time to call him or her, or contact HP support to help you.

  Before you begin, first remove Web Services of your printer if it has been activated.  (See section 1. D. above.)   Removal of web services will delete your printer from your HPePrintCenter.com account (if you have already created an account and added).  When you reactivate the web services after you complete these steps you will have a new ePrint email address and need to add your printer to your account of ePC again.

  How to set a manual IP/DNS server address on your printer connected to the web:

  1. Print a network on the front of the printer Configuration Page.  On some printers, this will be under wireless > settings wireless and other models, use the option 'Print report' of the status screen accessed from the icon on the homescreen printer wireless wireless.   Note IP of the printer address that is listed in the IPv4 of the report section.  On most printers, you can also see IP address of the printer in the menu Wireless, or on the wireless status screen.
  2. Type that address in the address bar of your browser (where you would normally type a web page URL) and press enter - it will load the internal settings of the printer page (also known as the integrated Web server or EWS)
  3. Select the tab 'Network' or 'Networking' (the label varies depending on the printer) in the tabs at the top of the screen in the SAP

  Depending on your printer model, the next les prochaines etapes steps varies:

  1. Select the option 'IPv4' along the left side of the screen of networking
     or
  2. Select the option 'Networking' on the left side of the screen
  3. Then select the 'network address (IP)' on the left side of the screen

  The screen that find you should be display "IP address Configuration.  This screen allows you to choose an automatic or manual (i.e. fixed) address your printer's IP, but also the values of subnet mask and default gateway.   You use this screen to set a manual IP address and the DNS server for your printer.

  To continue:

  1. Select the radio button next to "Manual IP"
  2. Select the option '"suggest a manual IP address' below the IP address fields.  Manual IP address fields will be automatically filled with the values suggested after a few moments.
  3. Select the option "Manual DNS Server" in the section Configuration of the DNS addresses
  4. Enter the address just entered the 'default gateway Manual' in the field 'DNS server preferred manual. "  The entrance to the "Alternate DNS Server Manual" leave blank.
  5. Carefully check the values you entered to make sure they are all correct.
  6. Click 'apply '.
  7. Save all open documents and close all web browsers on all computers
  8. Power off the printer and unplug the router.
  9. Plug in the router, wait so that it starts and the lights to settle down (a minute at least), then turn on the printer.

  After that the printer is connected to your network, enable web services on your device, accept the firmware updates that may be provided and add your printer to your account on HPePrintCenter.

  In some cases, you will need to add the printer to your computer printer / printers my file again, after you set the new manual IP address.   If you have problems printing to your printer, just use the option to add a printer, select the type of network printer and complete the Add Printer Wizard.  You won't have to reinstall any software of the printer on your computer.

  F. control port/proxy problems of 

   

  Note: these questions are not commonly encountered and primarily affect users in commercial contexts.

  1. ePrint and printing applications require access to establish connections to HP servers through ports 80, 443, 5223 and 5222.   Mainly in some corporate environments, network administrators can block features original communication inside of the firewall on some of these ports.  Please check with your network administrator or your Internet service provider to make sure that these ports are not blocked on your router/firewall for communication always maintained by your printer.

  Important note: we do not suggest that you configure port forward on your router to open these ports for connections initiated from outside your network to your printer.  That is not necessary and could be a risk for the security of your network.

  2. in some corporate environments of local network that the printer is connected to the may require a configuration proxy to access the Internet.   Check with your COMPUTER or Internet Service Provider (ISP) administrator for proxy if necessary.  Most of the ISP for the users require no configuration of the proxy for Internet access.  (Note: web HP connect printers currently do not support secure proxy servers)

  To set a proxy on an Officejet all-in-one, see this document: http://support.hp.com/us-en/document/c02524629

  If the previous steps have not resolved your ability to use ePrint/Print Apps, please submit a question in the support forum here, confirming that you have completed this connectivity troubleshooting and identification of the error/problem you meet.  Thank you.

  I am an employee of HP.

  I would start by setting a static DNS on the built-in web server (EWS). Here is a link to another post where another Photosmart was having a similar problem: http://goo.gl/0zH0x. There, it will list the steps to configure static DNS. I hope this helps.

• Photosmart 6520: Trying to find the Code of 'request' to record the HP printer connected.

  Printer Photosmart 6520 of is (and works perfectly), allows to print emails ok phone mobile, as the e-mail address of the printer (HP eprint one), but not able to record my printer on the HP connected site as unable to find the Code for "request".

  Have followed the instructions from HP to "Print report" and ran every possible piece of information apart from the "request Code".

  Can only guess that previously while modifying the HP eprint address and making it more user-friendly, I already activated and used the claim Code?

  I would like to fix this, so I can add a printer and display the record of the emails sent for printing.

  Appreciate any advice.

  Thank you very much.

  Hello

  The claim code to customize your ePrint address, which means that it's already been claimed and is no longer valid.

  In order to obtain a valid claim code, you will need to disable web services and reactivate, however, that means that you must select a different ePrint for the printer address, the current will not be available.

  To do this, click the Web Services and select settings, then select delete the Web Services.

  Open the Web Services option again and follow the steps to reactivate, an information sheet will include the new claim code.

  Then you can add it to the connected HP and select a new personalized email

  Kind regards

  Shlomi

• EPrint jobs will be rejected with the invalid sender. But the sender is valid and used before.

  My jobs eprint will be rejected with the invalid sender. But the sender is an email address, I finally used in February without problem. I tried to remove the address, record and create again. No difference.
  If I leave everything to send to my printer, it works. But I'm not interested, so I changed it back, and I get the same error again.
  Someone at - it s\u0026 this?

  Hello Kim62,

  The only way I know to do this is to pass the senders allowed in all and leave it there.  If you are worried that this will violate your security, I understand, but something to keep in mind is that the only people who know the e-mail address of printers are people you trust give enough for him too.  If I hear another way to get around this, I'll post here for you.

• HP PhotoSmart Premium C310A e -: remove C310 PhotoSmart Premium HP eprint email address

  Sell the printer listed, which is like new.  It was connected to my home network and I set up an email address of the printer in order to to use HP ePrint.  The printer was also recorded in my name when it was purchased.  How can I delete my registration name and delete the email address of the printer so that the new owner can take advantage of these features - less any association of my personal information.  Thank you

  Hello

  If you connect your HP connected account and on the devices tab, view the settings and then click on delete printer, which will leave it ready for the new owner configuration to add to his CV connected account.

  They'll be forced to create a new e-mail address for the printer.