Epson 830 xp print driver does not (Windows 7-32 bit)

Last week, I bought a new printer multifunction Epson XP-830.  I have used Epson before without problem.  Can't get the driver to load.  Has been able to load the scanner software.  Driver is not displayed.  I think that the computer sees the right printer cannot find a driver that loads.  I loaded the driver for the Epson web site.  The drive, they sent me will not read in my drive.  I spent a lot of time on the phone with Epson troubleshooting - in the end, he said to call Microsoft... I feel I'll send this printer back.  I have disable check verification in the wind, it was an unsigned driver.  When I ran windows update - the 830 do not show upward well that several other models of xp has.  There was a generic of the 800 series and I tried this - it loaded - but it did not work.  Very frustrated.

Sharon

The symptoms you describe its pretty strange.  You may be correct that the unit you received is defective.

Recently, I have not run Windows Update to update the list of printer drivers on my Win 7 system, so I do not have drivers from the Epson XP series on this system.  However, looking at the Windows Update Catalog indicates you're right: there are drivers there for XP - 800 series, XP-810 series and XP-850 series printers (as well as upper and lower XP series), but not XP-830.  Here is what I expected appear in the list of drivers when you use the "Add a printer" Wizard after running Windows Update.

However, Epson has an available for download driver for XP-830.  Have you downloaded the printer driver or you downloaded the "drivers and utilities Combo Package Installer?

For Windows 7 32-bit, you downloaded epson16387.exe (combo package installer) or epson16463.exe (driver only).  What file did you, in fact, download?

Also bizarre is your statement that ' the disk they sent me won't play in my player. "

  • Wasn't there a CD supplied with the printer?  If there was, what happened when you tried to use it?
  • What exactly happens when you insert the CD they you sent in your drive?

The first time you tried to install the printer, if using the CD supplied with your printer or otherwise, did you make sure that the printer was NOT connected to the computer until the next DAY, the software has been installed?

At this point, you have all the printers installed on this computer?  In other words, if you click on the round to start and go to devices and printers, which icons appear, in the category 'Printers and faxes' or in the category "not specified"?

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