equipment out of service, so I can't uninstall PSE. What can I do?

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• VOIP Monitor is OUT of SERVICE on UCCX - 9.0.2 - 9.0.2.11001 - 24

  Hi All - Recently updated UCCX up version 9.0.2 in CRAIG configuration, where VOIP MONITOR is OUT of SERVICE on the node of the Subscriber.

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  1492016: 24 July 14:53:10.175 GST % MIVR-SS_VOIPMON_SRV-3-operation for the VOIP_OPERATION_ERROR:VOIP subsystem error: Module Name = LrmVoipManager.recovery, A specific description for a returned fail read OPEN_CONF msg = trace is null, Exception =
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  1492018: Jul 24 14:53:10.774 GST %MIVR-CFG_MGR-7-UNK:BSMessageWriter-1.writeMessage-> about to write the message bootstrap = HEARTBEAT_REQ [length =-1, invokeId = 130945]
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  1492020: 24 July 14:53:15.777 GST %MIVR-CFG_MGR-7-UNK:BSSession:heartbeat::BSSocket.nextInvokeId=130946
  1492021: Jul 24 14:53:15.777 GST %MIVR-CFG_MGR-7-UNK:BSMessageWriter-1.writeMessage-> about to write the message bootstrap = HEARTBEAT_REQ [length =-1, invokeId = 130946]
  1492022: 24 July 14:53:15.818 GST %MIVR-CFG_MGR-7-UNK:BSMessageReader-1.run-> message read: HEARTBEAT_CONF [length = 4, = 130946 invokeId]
  1492023: 24 July 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-operation error VOIP_OPERATION_ERROR:VOIP subsystem: Module Name = LRMConnection.readMSG: lrmHost: 172.17.16.10, lrmPort: 3000, is a specific description for track = error:, Exception = java.io.EOFException
  1492024: 24 July 14:53:20.195 GST %MIVR-SS_VOIPMON_SRV-3-EXCEPTION:java.io.EOFException
  1492025: 24 July 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at java.io.DataInputStream.readInt(DataInputStream.java:375)
  1492026: 24 July 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.lrm.io.CRSLRMInputStream.readINT(CRSLRMInputStream.java:211)
  1492027: 24 July 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.lrm.io.CRSLRMInputStream.readMHDR(CRSLRMInputStream.java:356)
  1492028: 24 July 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.LRMConnection.readMSG(LRMConnection.java:156)
  1492029: 24 Jul 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.LrmVoipManager.recovery(LrmVoipManager.java:444)
  1492030: 24 Jul 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.VoipServerHeartbeatThread.run(VoipServerHeartbeatThread.java:50)
  1492031: 24 Jul 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: to com.cisco.executor.impl.ExecutorStubImpl$ RequestImpl.runCommand (ExecutorStubImpl.java:690)
  1492032: 24 July 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: to com.cisco.executor.impl.ExecutorStubImpl$ RequestImpl.run (ExecutorStubImpl.java:486)
  1492033: 24 Jul 14:53:20.195 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: to com.cisco.executor.impl.ExecutorStubImpl$ RequestImpl.run (ExecutorStubImpl.java:762)
  1492034: Jul 24% 14:53:20.196 GST MIVR-SS_VOIPMON_SRV-3-EXCEPTION: to EDU.oswego.cs.dl.util.concurrent.PooledExecutor$ Worker.run (PooledExecutor.java:776)
  1492035: 24 Jul 14:53:20.196 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: to com.cisco.executor.impl.PooledExecutorStubImpl$ $1 WorkerImpl.run (PooledExecutorStubImpl.java:99)
  1492036: 24 July 14:53:20.196 GST % MIVR-SS_VOIPMON_SRV-3-EXCEPTION: to com.cisco.util.ThreadPoolFactory$ ThreadImpl.run (ThreadPoolFactory.java:853)
  1492037: 24 Jul 14:53:20.196 GST % MIVR-SS_VOIPMON_SRV-3-operation for the VOIP_OPERATION_ERROR:VOIP subsystem error: Module Name = LrmVoipManager.recovery, A specific description for a returned fail read OPEN_CONF msg = trace is null, Exception =
  1492038: 24 Jul 14:53:20.781 GST %MIVR-CFG_MGR-7-UNK:BSSession:heartbeat::BSSocket.nextInvokeId=130947
  1492039: Jul 24 14:53:20.781 GST %MIVR-CFG_MGR-7-UNK:BSMessageWriter-1.writeMessage-> about to write the message bootstrap = HEARTBEAT_REQ [length =-1, invokeId = 130947]
  1492040: 24 July 14:53:20.828 GST %MIVR-CFG_MGR-7-UNK:BSMessageReader-1.run-> message read: HEARTBEAT_CONF [length = 4, invokeId = 130947]
  1492041: 24 Jul 14:53:25.784 GST %MIVR-CFG_MGR-7-UNK:BSSession:heartbeat::BSSocket.nextInvokeId=130948
  1492042: Jul 24 14:53:25.785 GST %MIVR-CFG_MGR-7-UNK:BSMessageWriter-1.writeMessage-> about to write the message bootstrap = HEARTBEAT_REQ [length =-1, invokeId = 130948]
  1492043: 24 July 14:53:25.825 GST %MIVR-CFG_MGR-7-UNK:BSMessageReader-1.run-> message read: HEARTBEAT_CONF [length = 4, = 130948 invokeId]

  LRM keeps the value of active LRM in the form of a key in the LDAP database(Calabrio's). And all the services/clients use this key to determine which server LRM, they have to connect to.

  Then when the VoIP LUN SS is looking for this key in it is the own Server LDAP database and is unable to connect to this server in the key, this means that it is either the IP address of the IP address of inactive server(Slave's) LRM or they have problems of network/firewall connection between the two servers.

  Could be several reasons such as questions in the data base LDAP, no update of CVD, or simple connectivity problems.

  For the moment, do the following step by step:

  1) Restart the LRM service on the Master Node(Node 1)

  2) Restart the LRM service on the Slave Node(Node 2)

  3) Restart the LDAP Monitor on the Master Node

  4) Restart the LDAP Monitor on the Slave Node

  5) Restart the CCX Engine on the Master Node. (Note, this will failover the mastership from the Node 1 to Node 2)

  6) Once the Engine is up on Node 1, restart the CCX Engine on the Node 2 to fail the mastership back to Node 1

  This should ensure that the key to the address of the Active Server LRM is reset in the nodes (no problem in cardiovascular disease, on the other, you must restart the server after you complete the steps above considering).

  HTH

  Prashant

  Please evaluate the useful messages and mark resolved threads as replied to drive the content more far.

• MGCP DChannel is out-of-service

  Hi all

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  Virendra P

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• Autonomous CVP w Reporting. VB Admin out of Service

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  No voice browser is required.

  Kind regards

  Geoff

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  Hello

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  Kind regards

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