Error 19 CD/DVD on the Satellite L drive

Hello everyone, sorry new to this forum and are still having problems with getting the DVD ROM Drive to work, not sure whether it is due to the installation of new programs such as iTunes latest version, or due to other factors, even bought a new external DVD drive, and it doesn't always, with the error 19 code.

Thank you, please help.
Sincerely
Ricky Phillips

See this Microsoft Knowledge base article:
Your CD-ROM or DVD drive is not recognized by Windows or other programs
https://support.Microsoft.com/en-us/KB/314060

To resolve the problem, remove the filters top and bottom of the registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

Tags: Toshiba

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