Error App for Apple TV Disney XD

Apple TV, 3rd generation everything up to date, Disney XD app connected through gets of the Charter: "error you may not be allowed to play this content." Please adjust your parental control level to view this content. "message when you try to play something, or it gets stuck on"Disney XD-access"with the rotation of the wheel. Parental control on the Apple TV is off & controls via the Charter allows any. Tried logging on then back with the TV provider & restart Apple TV & did not work. First time I used the app Disney XD it worked fine then a few months ago, he stopped.

Hi Tiffan9761,

Welcome to Apple Support communities.

It seems that there is a question in the application of Disney XD playing on your Apple TV. If you haven't already done so, try to contact the content provider and to let them know about the alert message you see.

Contact Apple TV - Apple Support content providers

Disney XD

See you soon.

Tags: Apple TV

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