error code 19 in windows 8

Hello.

my dvd player and can work on windows 8. my machine is a windows 8 upgrade to windows 7.

When I go to the State of the device, it says the following:

Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

I tried to update the drive and uninstall and it doesn't work. I tried troubleshooting it tried to fix the problem but could not. problems in troubleshooting. If you want to, and it was to help that I could copy and past what the report said if that could help.

I even tried the cmd with copy this code and it said: he managed, but there no t change a thing once the pc restarted.

If someone can please help me resolve this issue.

Try to remove the entry from PxHlpa64.

To remove the PxHlpa64 entry double-click LowerFilters and, under value data, delete PxHlpa64 > OK

Create a system restore point beforehand and restart the computer after.

Tags: Windows

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