Error code 797: connection is not available because there is a problem with your network card or modem

I have a Windows 7 laptop. I use broadband (DSL) to connect to the internet. Lately, I have an error with the code 797. It says connection is not available because there is a problem with your modem or network card. I have a Sony Vaio e series laptop.

Hi Muffakham,

Thanks for posting your question in the Microsoft Community forums.

I see from the description of the problem that you are unable to connect to the Internet and receive "Error Code 797 connection is not available because there is a problem with your network card or modem".

I imagine the inconvenience that you are experiencing. We are here to help and guide you in the right direction.

To provide the proper resolution, that I would need more information on your side.
Did you the latest changes on the computer before this problem?

This problem may occur because of damaged or incompatible, drivers connection settings incorrect network, hardware or software problems and missing updates.

Method 1:
I suggest you try the procedure described in the article and see if it helps.

How can I troubleshoot network card?
Method 2:
If the problem is not resolved, I suggest you try the procedure described in the article and see if it helps.

Windows wireless and wired network connection problems
http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

Check out the link for more information.

Let us know the status of the issue after you perform the troubleshooting steps. If you need information about the problem with the connection to the Internet or get help, I'll be happy to help you. We, at tender Microsoft to excellence.

Tags: Windows

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