Error downloading folio for iPad via Content Viewer

Hello

I'm having issues, get the folio to download on the Adobe Content Viewer for iPad app... whenever I get this message "folio download error. Please try again later. »

I built a folio of single-app:

1024 x 768

Version of the Viewer: 20

Orientation: Horizontal

PDF format

Adobe InDesign CS6 with the latest tools and folio Builder

The folio consists of a single article with a page that contains two video files (two vignettes that play in full screen when it is turned on)

10.8.2 OSX

I have an iPad 2 and iPad 3rd generation I have Adobe Content viewer on iOS 6 (latest version)

I tried to remove the application viewer content and re - download a new version, I tried to completely rebuild the folio from scratch, I also created a new username Adobe with an expense account to try the folio with... and each time it downloads fine without error... but refuses to download on the iPad.

Can someone tell me what I am doing wrong or what I should try?

Doesn't sound that you do something wrong at all. It could be due to performance issues on our servers that create problems to download large files. Here are a few things you can try:

  • If the folio is not already published, republish it as private. Downloads of published folios are often faster.
  • Try to create two sections each containing a video. Download plus two small files is generally better than downloading a large file.

If it still does not respond, you can share the folio with [email protected] and I'll be happy to take a look.

Tags: Digital Publishing Suite

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