Error followed by phone call report scam.

Hi all

4-5 days, I allowed my system to make an error report after a glitch that makes Windows close. I have not done this before and hardly have these glitches.

Today, I got a phone call from an Indian call centre telling me that they were Microsoft answering my error report. They had checked and found a deadly Virus that they could correct if I accepted were using their protector of the Advance system. This would eliminate the problems that I had seen (I'm NOT having continuous problems) and speed up my PC.

I could barely hear what was said the helmet/phone line were terrible, and I told them.

They said I could join their system of protection to 70 books online and my cyber-world would be safer and faster.

I said that if their software was as bad as their phone equipment, I wasn't interested.

However, my REAL concern is that it was the only time where I received my system Windows make an error report. It seems strange that my error report has been so closely followed this call scam.

This company there in detail the report error and my phone number.

Or was it just a coincidence.

Thanks for any input.

The phone call was not from Microsoft. I suspect that your computer is infected and the 'error report' you got the malware, which sounds like a rogue security program came. Make sure that the computer is clean.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include analysis with David Lipman's Multi_AV of and follow the instructions to do all scans in Mode without failure. Read the Special Notes about the use of Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and further instructions

If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all shops are skilled at removing malware, and even if they are, your computer may be so infested that Windows will have to be properly installed. If possible, have all your data backed up before taking the machine into a shop.
MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

Similar Questions

  • I received a phone call from scam.

    Original title: someone contacted by girikt company suitor problem with windows 8 and the hard drive crash?

    my mother is harassed by a girikt person claiming that his drive hard crash of windows 8 problem... told to NOT talk to them... anyone else having this problem?

    Hi, Carol.

    Several members reported scams in this forum.

    Report it to your local police staff.

    Avoid phone scams

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Tech Support scams

    http://www.consumer.ftc.gov/articles/0346-tech-support-scams

  • Received the phone call from scam of asking to connect to the computer

    A man with a voice of Indian call center called and asked my friend to connect to his computer because they knew that she had had problems with the help and he called for a "windows service center.  She asked for a number to call back and he hung up.  There is a phishing scam rightnow?

    It is a phishing attempt! Do not give any information.

    Reported people on these calls for a person who represents Windows (note: not Microsoft).

    It is a scam! Not to follow their instructions or advice and not to provide ANY information to them.

    Because they use the internet lines and/or phone to complete their fraud, there may be federal agencies in your country who are interested in discovering their calls. Their report directly to the appropriate agency if you feel you can contribute to their arrest and the charges.

    Microsoft do NOT pick up the phone and start dialing customers and never phones/e-mails asking for personal information or asking them to visit a web site!

  • Error report followed closely by scam phone call.__04 June 2010

    Error followed by phone call report scam. (£79 for a new Microsoft license request). I'm in the United Kingdom.

    June 4, 2010

    I, also, have just received a phone call from scam shortly after the presentation of a microsoft error report. The appellant was Asian, as if the others were and he claimed he was from Microsoft. I had downloaded a rogue file that was causing my computer works more slowly and asked me to click on the Start button and open the "run" command, he said. He asked me to type "eventvwr", this brought an observer called window events. He asked me to click on the app and got my attention to the error and warning symbols in the open list. He then asked me to click on system and see the symbols contained in this list. He then said he would connect on a technician who would correct the mistakes on my computer but my license has expired and I had to buy another before PayPal mistakes could be corrected. He quoted £79 when asked. He would tell me how to send money via Paypal when I told him that I wasn't going to send money to anyone. I said, 'as far as I know, you could be a criminal trying to pull a scam. "Anyone can phone up and say these things."  Oops, I had caught. "YOU CALL ME A CRIMINAL. "Well WELL YOU GO COME AND PASS 200 lbs ON A TECHNINICIAN BLAH, BLAH RANT, rant", and then he slammed the phone down. There, he, he. ****.

     

    Hello

    It seems that you had a telemarketing call or what we call a call of the scam. Do not provide a personal information in your.

    If you are in the United Kingdom and the appellant made an offer to help a royalty payment, you should contact the national fraud authority.  Details are on their website at:http://www.actionfraud.org.uk/

    The NFA has pledged to track down and eliminate these criminals, but they need all the help they can get to identify scams, if they do not speak that they can act.

    If you can at least get a website URL, which could be useful in a report.

    Avoid scams that use the Microsoft name fraudulently

    Cybercriminals often use the names of well-known companies, such as ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use email to deceive you, they sometimes use the phone instead.

    Common scams that use the Microsoft name

    • A person of "Microsoft Support" calls to fix your computer
    • "You have won the Microsoft Lottery"
    • Microsoft "requires credit card information to validate your copy of Windows.
    • "Microsoft" send unsolicited e-mail with attached security updates

     

    Avoid these dangerous hoaxes

    We do not send unsolicited e-mail messages or make phone calls unsolicited request personal or financial information or repair your computer.

    If you receive an unsolicited e-mail or phone call which is supposed to be from Microsoft, and request that you send personal information or click on the links, delete the message or hang up the phone.

    Microsoft has none of the unsolicited telephone calls to help you fix your computer

    In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

    Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

    Treat all unsolicited sceptically telephone calls. Don't provide personal information.

    If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

    If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you've been scammed.

    You did not win the "Microsoft Lottery".

    Microsoft customers are often the target of a scam that uses messages falsely promise money. Victims receive messages saying 'You won the Microsoft Lottery!' There is no Microsoft Lottery. Delete the message.

    If you have lost money to this scam, report it. You can also send the police report to Microsoft, and we will use it to help the security forces to catch criminals who send these e-mail messages.

    To protect yourself against these e-mail hoaxes, you can use the same general orientation you use to protect yourself against phishing scams.

    Microsoft do not ask for credit card information to validate your copy of Windows

    We require that your copy of Windows is legitimate before you can obtain programs from the Microsoft Download Center or receive software updates from Microsoft Update. Our online process that performs this validation is called the Genuine Advantage Program. at no time during the validation process we request your credit card information.

    In fact, we collect any information that can be used to identify you, such as your name, e-mail address or other personal information.

    For more information, read the Microsoft Genuine software privacy statement program.

    To learn more about the program in general, see Genuine Windows: frequently asked questions.

    Microsoft sends no communication unsolicited on security updates

    When we publish information about a security software update or security incident, we send e-mail messages only to subscribers of our security communication program.

    Unfortunately, Cybercriminals have operated this program by sending fake security messages that appear to come from Microsoft. Some messages to attract the recipients to Web sites to download spyware or other malicious software. Others include an attachment that contains a virus. Delete the message. Do not open the attachment.

    Legitimate security communications from Microsoft

    • Legitimate communications do not include software updates as attachments. We never attach software updates to our security communications. On the contrary, we refer customers to our site for more information on the update or the software security incident.
    • Legitimate communications are also on our websites. If we provide information about a security update, you can also find this information on our Web sites.

    concerning

     

    Paul

  • Microsoft make phone calls on the error reports? Is it a scam?

    I got a phone call from someone claiming to be from Microsoft - I was very suspicious, but it was not long after that a few errors on my pc today so I me asked if Microsoft never contact customers by telephone on error reports? I don't remember ever giving Microsoft my phone number and saw that a number of scams reported that its like.

    http://www.Microsoft.com/security/online-privacy/msName.aspx

  • Fake phone call from microsoft about an error report which does not send

    a phone call on my landline today which is active for 2 weeks of the gentleman called Sam Parker claiming that it was Microsoft. He said that my computer was going slowly and that an error report had them alerted to the fact that certain safety ripped on my computer? There therefore eft with unfamiliar programs on here etc etc. Me being the shocking type said I saw the error message but not him hadn't sent because it crashed me the kick-off of the system. He didn't want to log on and it me by happen then to the technical team who could advise me where they were and I could remove them. All this happened yesterday, or the day before that I don't remember. I told him I wasn't going to do this as it could be anyone and asked for a phone number to call later today on. He gave me the number, but when I tried to ring it says wrong number and if I use the reminder it bleeps just like the engaged tone. Ayone can tell me if he's a jerk or real please? Thank you very much

    For more information on this type of scam, see the following:

    http://social.answers.Microsoft.com/forums/en-us/w7security/thread/e5576f0a-827e-4fc0-a4b1-707add212065

  • Today I received a phone call from 'Human IT Solutions'. The operator said that I had reported an error and asked me to log in

    Original title: ERROR REPORT FIX - HUMAN IT SOLUTIONS.

    Today I received a phone call from 'Human IT Solutions'.  The operator said that I had reported an error and asked me to log in and follow his instructions, as it was a very simple matter to deal with.  I typed in the flag of MS, "rt" track: this opened the window "run" in which I typed in 'eventvwr' followed by 'OK '.  This opened "Event Viewer".  At this point I told him I was not willing to go far and he didn't send me the "fix."  He said that his company had no authorization to send emails and our conversation ended.  I tried to inform Microsoft, but of course all their facilities help for XP are now US only and I couldn't find any way to inform them (I think they should know, and anyway, if it is a genuine appeal, it might be good to have).  Anyone got any ideas on the question of whether I have done the right thing or how to say MS?

    ADF

    Original title: ERROR REPORT FIX - HUMAN IT SOLUTIONS.

    Today I received a phone call from 'Human IT Solutions'.  The operator said that I had reported an error and asked me to log in and follow his instructions, as it was a very simple matter to deal with.  I typed in the flag of MS, "rt" track: this opened the window "run" in which I typed in 'eventvwr' followed by 'OK '.  This opened "Event Viewer".  At this point I told him I was not willing to go far and he didn't send me the "fix."  He said that his company had no authorization to send emails and our conversation ended.  I tried to inform Microsoft, but of course all their facilities help for XP are now US only and I couldn't find any way to inform them (I think they should know, and anyway, if it is a genuine appeal, it might be good to have).  Anyone got any ideas on the question of whether I have done the right thing or how to say MS?

    ADF

    ADF, I received today a similar appeal.  When I questioned his information on the company, he was very defensive and said "I have no cold calling, I'm in East London" I asked him to give me the name of the software MS causing errors, during which he compiled a long list of file extensions and avoided the question.  When I asked her name and phone number so I can get my husband to call him back, he began to read a number on phone, but the figures '0-1', the line was cut off.

    I'm sure you made the right choice in putting an end to the conversation of what I lived today.  I have no idea how you would report to Microsoft, but wanted a response to you here to support your actions!

  • Call phone-received a phone call from a technician who said my system was sending error reports

    Today, I received a phone call from an Indian man who claims to be a technician. He said that my laptop has been sending error reports for the last 3 months. I had to call b - s because I had just my cell phone last month and it worked perfectly fine. He said that he was with universal Tech Support and when I asked him if he works with Microsoft somehow he said that his company works with Microsoft. I was really curious so I let the call and he told me to go to ammyy.com and run the software. I did and I let him have some light control on my laptop and I noticed that it wasn't really something that just move the mouse around the screen and he was not clicking on anything. He then said that my uTorrent was the question and I still called b - s. I installed it there, but I still have to download torrents. He said that my laptop has 4000 + error messages and they have been displayed on my screen. He decided to transfer me to his manager and that's when I hung up and restarted my laptop and run a full scan once more. What caught my attention, he was actually the registration # from my laptop and he repeated to me. The first time, they called the caller ID said "unknown name, unknown number." The second time they called a number actually popped up. (516-515-7279), I decided to give the number a call, and I didn't get any answer. I searched all over the internet and Ammyy scams pop up but all scammers are pretending be Microsoft certified technicians and I heard again scammers claim that they work with universal Tech Support. Now, I'm very curious to know whether or not Microsoft is doing a collaboration with this company.

    Hello NahDeeUhh,

    That's all just a scam

    Your PC regularly send error reports to Microsoft. This helps Microsoft determine what issues affect most users. During the transfer of these technical error reports information are transferred between your computer and the Microsoft server. NO personal data are transferred, so ask yourself "How did get my information?

    Any company (or individual) can get a database of potential customers, providing that they are willing to pay for this information. It may just be a voters list that could include your address and telephone number. Whatever list it's this list gives this company/individual details that they need to cold call you.

    Unless you have a contract to support prepaid with Microsoft, then Microsoft 'never' will call you about a problem with your machine. Yes there are Microsoft Certified Software engineers out there, but they do not work to make them work for companies that are independent of Microsoft.

    If you receive a similar appeal to new everything simply replace the telephone receiver and have no more to do with the appellant. Under no circumstances should allow you remote access to your PC. This is fatal. All they are after is your personal data such as password, coordinated and banking passwords etc.

    This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

    John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

  • How do contact you windows to report a scam phone call

    Hi I was just wondering how do you report this scam to the phone call, you go to your local police or don't expect, or how can contact you with windows, I get these calls every day telling me I have a virus and to turn on my computer, it is a call of the Indian region, but the problem is that they call my house number and I don't have my home number recorded by windows / hotmail. So how they got, it's unreal. I was wondering if anyone can help urgently! Thank you

    Hi Niamh,

    If you know who is in contact with you, then you can either call their phone service provider and ask them to try to block the number or contact your local police.

    Microsoft has nothing to do with those calls.

  • Phone call from "Windows"? -is it a scam?

    Today, I received a phone call from someone who said they were by Windows and that my PC has reported errors? They asked me to type in the menu "run" to display errors, and then they asked me to go to this site http://www.teamviewer.com/en/index.aspx. I had to hang up at this point to come out but nobody knows nothing about this or received a phone call?

    It is a phishing attempt! Do not give any information.

    Reported people on these calls for a person who represents Windows (note: not Microsoft).

    It is a scam! Not to follow their instructions or advice and not to provide ANY information to them.

    Because they use the internet lines and/or phone to complete their fraud, there may be federal agencies in your country who are interested in discovering their calls. Their report directly to the appropriate agency if you feel you can contribute to their arrest and the charges.

    Microsoft do NOT pick up the phone and start dialing customers and never phones/e-mails asking for personal information or asking them to visit a web site! Please do not take into account these calls and hang up immediately.

    Click on the following article for more information.
    Don't fall for the phony phone technical support

    On another note, if you have problems with your computer, please do not hesitate to post a description of the situation and the error messages you received in those forums. We would be happy to help you. (information staff unnecessary or requested !)

  • I get phone calls from a person claiming to be windows saying they are receiving my computer error messages and offering to show me what is the problem on my computer is this true

    I get phone calls from people saying they have reports that far, something is wrong with my computer and asks me to do the thing on my computer in order to allow them to show me wat is wrong?  Would Microsoft or Windows contact me by phone with succh a request?

    Tuesday, September 25, 2012 11:44:28 + 0000, Bob PaynePayne says:

    I get phone calls from people saying they have reports that far, something is wrong with my computer and asks me to do the thing on my computer in order to allow them to show me wat is wrong?  Would Microsoft or Windows contact me by phone with succh a request?

    No! Microsoft never this.  It's a scam and with various
    the names and phone numbers, those who become very common these days.

    In addition to their money get on your part to do anything of any value,
    If you leave them in your computer, which knows what losses they did are
    where confidential information they stole.

    So if you have done so, I highly recommend that you do both of the following
    immediately:

    1 do a clean reinstall of Windows.
    2. change all of your passwords, especially banks or other
    financial sites.
    Ken Blake, Microsoft MVP

  • Received a phone call about Microsoft Security Essentals scam

    I got caught in this scam. I received a phone call and allowed access and paid by credit card for the technician assumed to install at a price of 210 euros microsoft security essentials software and another program called registry reviver.

    I was taken because my laptop was able to test reports errors and at times he would go blue and then to restart and so I fell for the scam. They were very professional and answered all quries that I had.

    Please tell what should I do now and what they might do with my information.

    In my opinion, I had to cancel the credit card used to make the purchase and see if you can return that money to the CC company. Then I would run a full scan using Microsoft Malware removal tool.

    I hope this helps.

    Jim

  • Continue to receive phone calls from a person claiming to be Microsoft's London saying that my phone sends messages of error for them

    Original title: Security

    Hello, I keep getting phone calls from a person claiming to be from London saying microsoft my phone sends error for them messages constantly and I have to follow the instructions they try to tell me over the phone, I don't have resisted that so far, but im more and several phone calls, I didn't gave them no information whatsoever

    Fake phone calls to technical support

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

  • Phone call about my computer errors

    I just got a call stating that they checked on errors reported from my computer, and then asked me to go my computer for the filter current log page... are they legitimate?

    She asked me to work my way to the page "Filter current log" and then left-click on 'critical' 'warning' and 'error '.

    I told him I had another call, had to leave. (It was for me to check on the ligitimacy of this call before doing anything to my laptop)

    The initial phone call showed as being of CA, but when I asked for a number to call back on, I was given a 01 number.

    Fake phone calls to technical support

    It is a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

    Microsoft does ever not requested for telephone calls of support or security.

    (such persons may use names other than Microsoft as well)

  • Receive phone calls from Microsoft Technical Support. Is it a scam?

    I continue to receive phone calls, saying they are Microsoft technical support they said that I have problems with my computer and press the windows button and r to pick up errors in the event they then gave me a code to seek this place which grew up mistakes they said then that they would pass me to a technician who would delete these for me and to speed up my compy before it crashed .i their said that I was on my way while they ring back later I'm good at persuming this is a scam and could they have already gotten access to my computer

    If the scammers already accessed your computer depends on if you gave them access to your computer.

    Suggest you read the following:

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

    http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

    If they call back tell the caller that you have contacted the police.

Maybe you are looking for