Error message "Duplexer" is not installed on J6480
I recently bought an Officejet J6480. The printer is connected wireless to my router so I can use the printer with my laptop, but I use a USB cable from my older desktop to the printer. I am running Windows Vista 32 on both computers. I had the "default of automatically in"soft stop"power mode" problem (I am aware of the solution to "push the button 'Cancel'" this problem) hoping to solve this problem, I have updated the original (BHM1FN0812AR) firmware to the latest version (BHM1FN0830AR) on the ONLY Office.
I still have the "failure to go into 'soft stop' power mode" problem with computers and am now getting the "duplex module not installed" error message when printing from the desktop (I'm aware of the solution 'click on the button 'Print' on the error message'). I don't get the duplexer message error when I print from my laptop which still has the original firmware.
Anyone know if the PS_AIO_02_110_008.exe (1/1, 15.97) Print Driver Update that resolves this problem in the 7280, would solve this problem on the 6480, without causing other problems? Uninstall the HP software on my desktop and put it back to leave the disc would return to the original firmware so solve the problem of error duplexer?
Thanks for any help you are able to provide.
The firmware is installed on the printer via a computer, but once installed in the printer there. Both computers will see the new firmware of the printer once it has been installed from any computer.
I suggest to install the updates available here and here. For the other printer models, I saw reports that temporarily to install the printer on USB and then change to the network connection can solve the duplexer not installed no error message. (I guess you went to the folder. printers right click on device J6480, properties settings, installation options, and then assign the duplexer installed, OK.)
Kind regards
Bob Headrick, Microsoft MVP printing and imaging
Tags: HP Printers
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