Error message having to do with VSS/open files when you perform backups remotely

When you back up by using services of Mozy for the last 2 weeks that some files could not be backed up.    Mozy did a few checks and they said it had to do with some files remain open.  They said it had to do with the Vss/open files, is there anyone out there who might be able to help?

Hello
  • What version of Windows XP you are using?
  • What is you receive the exact error message?
You can view these methods:
Method 1:
I suggest you try Windows back up and check.
Here is the link:
 
Method 2:
You can also see the question in the boot.
You need to perform a clean boot to find the program that is causing and then disable or remove.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353/en-us
Note: When you are finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual.

Tags: Windows

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