error message saying not installed photo tray

I have a photosmart 6520 and try to print a picture for the first time. I followed every time of multipe step and get an error message saying "phototray not installed." It IS installed. I see it installed. I can't find any help online for an error of this type. I bought this option to print photos. I'm usually not a dunce when it comes to these things. The printer has been printing from the drawer 8 x 11 for 6 months without problem. Thanks for any help.

Check the properties/device settings 6520.

What is the Photo tray: option value?

Tags: HP Printers

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