Error on startup: "to interrupt the normal setting, press the blue ThinkVantage button.

Original title: Windows XP doesn't start until

When I turn on my computer it stops starting after the initial screen, what is the ThinkPad. It is said: "To interrupt the normal setting, press the blue ThinkVantage button", but nothing happens. If I'm fried?

Hi GordonYa,
 
Here is an article dealing with this issue. Follow the steps listed in the article for this problem:

Tags: Windows

Similar Questions

  • -The blue ThinkVantage button new

    I had to change the hard drive on my ThinkPad R60 9456 - HTG on a stay in France, the old man said all of a sudden there's an error 0000. Probably a physical damage in the Windows domain.  A local expert helped me with a Danish new Windows XP and reinstalled which is necessary to get a proper job. I saved all my documents and still have the old haddisk as an external hard drive with programs, documents, etc. But the blue ThinkVantage button does not work after the start-up and full operation. I have downloaded rescue and recovery 4 and everything there's ThinkPad and ThinkVantage Technologies programs. The blue functions ok button before starting to open R & r exactly where is the original messages and programs behind the hidden blue ThinkVantage button? I don't think it helps to use R & R to restore the system, because I don't have a God an old system to restore. Would it be useful just to cut and paste the old card R & R from your old hard drive to the new hard drive or the whole Levono or ThinkPad cards?  System update does not either, but I understand is something we will have to wait until May 31. Of course I can't live without the blue button, but it just annoys me that it does not work.

    Thanks in advance if anyone knows a solution simple faily. Here on a hill in French I don't want to take too many risks.

    Best wishes

    John

    Problem solved. I downloaded, but does not have the ThinkVantage Productivity Center correctly.

    John m.

  • T60: Just installed windows, how do I fix my shortcut keys and the blue ThinkVantage button?

    Hi guys

    I just installed Windows Vista on my T60. Now, I have a problem to my keyboard shortcuts work, it's key to 'silent', ' + / volume "and the more important my blue ThinkVantage button.

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    Best regards

    I answered your question "in the face".

  • How to make the blue ThinkVantage button work?

    Hi all!

    My X 20 tablet (model 74508HP) has been delivered with Windows Vista installed! I formatted the hard drive, delete all partitions and installed Windows 7. But now, the blue button on ThinVantage does not work! I have already installed all the driver (I think!). Any suggestions?

    Thank you!


  • Blue Thinkvantage button at startup

    Whenever I press the button of thinkvantage at startup, the computer starts to load files and enters the rescue and recovery program.

    If I remember correctly, press the thinkvantage button used to display a list of a few kinds with different boot options.

    Is it possible to reactivate this list?

    without the blue button thinkvantage is supposed to do, thinkvantage was there to help you recover the backup image or a reload factory OS, if your computer has suffered a malware or virus attack or if your computer laptop operating system has been corrupted somehow.

    If you do not have the recovery or rescue and installed recovery image, then the blue thinkvantage button chose to start.

  • several errors at startup related to the file missing error rasman.dll

    several errors at startup related to the file missing error rasman.dll

    Hello

    1 did you changes to the computer before the show?
    2. What is the exact error message or error code?

    I suggest you perform the clean boot and check if that helps you.

    How to solve the problem by running the clean boot in Windows 7: http://support.microsoft.com/kb/929135 
    Note: once you have completed troubleshooting, perform the steps from step 7: to reset the computer as usual.

    It will be useful.

  • After updating Windows, causing KB981957 XP BSOD, C000021a Service Control Manager error at startup in safe and normal mode.

    After you apply this update, the system starts more (secure or normal) and gives the BSOD error above.  Manual removal of the patch Recovery Console fix the BSOD using batch spuninst.txt in the patch folder.  The affected system is an AMD Athlon 2400 + with 2 GB of RAM and XP SP3.  All other updates installs successfully.  I scanned viruses with Avast, Dr Web CureIt, ComboFix, Malwarebytes and TDSSKiller.  The system seems to work fine without the update.

    It seems to be a problem with the Win32k.sys file in the patch, but I ran out of utilities to solve this problem.

    Hello

    The solution is to report the problem, so the update can be set to not to do so. Microsoft
    may already be a fix, or work on it, or it could be a new problem. He
    There's even a phone number to make it easier.

    Certainly keep good backups that there could be an underlying hard disk or hardware
    issue.

    ========================================================

    Here is the solution for the coooo21A except use it when you can just get the fixed update
    is not the method I want to use.

    STOP: 0XC000021A

    Can be a difficult problem to solve, and you indeed need a technical help in a real store of the computer
    (not the leeks and the glances at a BestBuy or other BigBox stores) or system manufacturer support.

    Cause

    This error occurs when a subsystem of mode user, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), irremediably compromised and security can not be guaranteed. In response, the operating system goes into kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS. Therefore, it is one of the rare cases where the failure of a user mode service can stop the system.

    Incompatible system files can also cause this error. This can happen if you restored your hard disk from a backup. Some backup programs may skip restoring system files which they determine are in use.

    Solve the problem

    Run the kernel debugger is not useful in this situation because the error occurred in a user mode process.

    Resolve an error in the user-mode device driver or system, third-party application service: Because the bug 0xC000021A control occurs in a user mode process, the most common culprits are third-party applications. If the error occurred after the installation of the new or updated device driver or service system, third-party applications, the new software should be removed or disabled. Contact the manufacturer of the software on a possible update.

    If the error occurs during the system startup, restart your computer, and then press F8 to character-based menu that displays the choice of operating system. In the WindowsAdvanced Options menu that results, select thelast known good Configuration option. This option is most effective when a pilot or a service is added at a time. If the error is not resolved, try to manually remove the offending software. If the system partition is formatted with the (FAT) file allocation table, use a MS-DOS boot disk to access the hard disk of the computer. If the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or remove the defective software. If the defective software is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file. If a room newly installed if material is suspected, remove it to see if that fixes the problem.

    Try running the emergency recovery disk (ERD) and allow the system to repair any errors that it detects.

    Solve a problem of file system do not match: If you have recently restored your hard disk from a backup, check if there is an updated version of the backup/restore program available from the manufacturer. Make sure that the latest Windows Service Pack is installed.

    STOP: 0XC000021A<-- read="">
    * 1314.html http://www.faultwire.com/solutions-fatal_error/Status-System-Process-terminated-0xC000021A-

    -----------------------------------------------------------------------

    Look in the Event Viewer to see if something is reported on those.
    http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

    MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
    TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
    http://www.NirSoft.NET/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    It's my generic bluescreen convenience store - you can try Mode safe mode as suggested in article
    above - repeatedly press F8 that you start. Disks of Vista are probably necessary - if you do not try to repair it, you can borrow a friends because they are not protected against copying. You can also buy the physical disks
    good system machine cheap that you already own Windows (you have to reinstall them if)
    required). You can also repair disks on another computer.

    Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
    info that would help. Such as ITC and 4 others entered at the bottom left. And all others
    error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples:

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format:

    Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
    Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

    It is an excellent tool for displaying the blue screen error information

    BlueScreenView scans all your minidump files created during "blue screen of death," collisions
    Displays information on all the "crash" of a table - free
    http://www.NirSoft.NET/utils/blue_screen_view.html

    BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
    There are other causes.

    You can do mode if necessary safe or the Vista DVD command prompt or
    Options recovery if your system is installed by the manufacturer.

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    You can try a system restore to a point before the problem started when one exists.

    How to do a system restore in Windows 7
    http://www.SevenForums.com/tutorials/700-system-restore.html

    -------------------------------------------------------------------------

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates cbs.log Windows Vista (and Windows 7)
    http://support.Microsoft.com/kb/928228

    The log can give you the answer if there is a corrupted driver. (Says not all possible
    driver problems).

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    -------------------------------------------------------------------------

    Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
    keyboard and mouse, as well as of other major device drivers.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
    It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
    http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    quit unexpectedly
    http://support.Microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
    http://www.chicagotech.NET/Vista/vistabluescreen.htm

    Understanding and decoding BSOD (blue screen of death) Messages
    http://www.Taranfx.com/blog/?p=692

    Windows - troubleshooting blue screen errors
    http://KB.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases, it may be necessary.

    Startup Options recovery or Windows 7 disk repair

    How to run a startup repair in Windows 7
    http://www.SevenForums.com/tutorials/681-startup-repair.html

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    How to create a Windows 7 system repair disc
    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Blue error screen - I have a Lenovo Thinkpad which runs on Windows XP Professional. The error message I get on the blue screen includes:

    IRQL - NOT LOWER OR EQUAL and Stop: 0x0000000A (0 x 0, 00000002 00000001, 0xF7C88044, 0 x 80527470)

    After the blue screen, a message will appear asking if I want to start Windows normally, the last configeration who worked, safe mode, etc.  Whatever the mode, I have chosen, the system returns to the blue screen and the process starts all over again unless I turn off the computer.

    I reset my computer to its factory settings, but the blue screen issue continues.  Is there a way to fix this?

    Hi ARZ1,
     
    Follow the steps listed in the article below and check if it helps you:
  • 2203 error on upgrade / install now the blue screen?

    I have an Acer i7 desktop, prof. win7, the 2 TB hd, ram 16 g.  About 8 months ago I started having problems to install the software/upgrades (first arrived on an installation of Office 10, FYI - I work a lot and don't get to spend much time on the computer or try to fix it).  I kept getting the error code 2203 partially through the upgrade / install - basically a mistake before (I'm logged on as administrator).  I tried the suggestions about to take possession of the temp file and giving me full control, but it did not always help.  Finally, I created a second Admin account to use and that seemed to help on upgrades facilities level.  However, now when I reboot I still have a blue error screen - the computer starts up fine and works fine, it is only on the process of closing during re-boots - it takes a long time to finally go to blue screen then to re - start.  My guess is that one of the improvements partial or incomplete corrupt the registry.  I think on the restoration comes from my original setup but are there any other options before making such a drastic step?  Thank you

    Hello

    The resulting 0x0000009F error code one of the following SYMPTOMS:

    ·         You have a Windows 7 computer that uses certain AMD USB South Bridge EHCI host controllers.

    ·         You connect a USB device to the computer.

    ·         The computer enters sleep (S3) or Hibernate (S4) and then allows the recovery of standby or hibernation. This process is repeated several times.

    This may be cause AMD has identified a problem with the host controller. This problem causes the host controller to hang under specific circumstances. For example, this problem may occur if the USB device uses the recurring schedule on the USB host controller

    See the following article from Microsoft to read the dump file.

    How to read the memory dump file that is created by Windows if an incident occurs

  • 0x0000007E (0xc0000005, 0XF7B068F0, 0XF7B067F4, 0XF7B064F0__This is the error code I get on the blue screen that I can't get out I tried all means to start upward and this labtop is not but 45 days)

    0x0000007E (0xc0000005, 0XF7B068F0, 0XF7B067F4, 0XF7B064F0
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    You probably have the hardware failure. It is a brand new computer. Return it immediately for replacement. MS - MVP - Elephant Boy computers - don't panic!

  • W500 Stuck Key error on startup with Thinkvantage key

    Hello.  I have a W500 with a 2nd hard drive through the Bay of cart.  I installed Win2008 Server Standard on the 2nd disk.

    When I boot (cold or hot), the machine and press the blue Thinkvantage button to get the menu of boot options, 90% of the time I hear a few beeps and then see the error "0210: Stuck Key 1 c" and told me to press F1 to go into the BIOS (why I want to go into the BIOS to fix this (, it's beyond me... thanks for the informative error message Lenovo and the reason why or where I have to go into the BIOS).  The 10% of the time I get to the menu, I press F12 so that I can choose an alternative boot and THEN device when I hit ENTER I get beeps and a similar or the same error on a go in the BIOS via F1.

    Now, the W500 is connected to a docking station/Port Replicator Lenovo support.  I do not exactly have the model # handy.  If I boot with the W500 disconnected the Replicator, the failure rate drops between 90% and on 25%...meaning, I press the blue button, I get the menu options of what I want to do, I press F12 to go to boot options, I select a drive, I hit ENTER, and everything is fine.

    It's weird.  I played with this laptop for hours with all kinds of combinations with or without the docking station, the number of times that I push button blue, cold / warm boots, etc.  There seems to be no rhyme or reason... that the failure rate decreases somewhat when you use is not the Replicator.  However, I really need to use the Replicator (I guess I could get Win2008 starting up and then anchor it but this still does not resolve the problem).

    First of all, Yes, I need to use the blue Thinkvantage button because my main drive is Windows XP and Server 2008 do not share the same boot manager.  Second, there is no other connected USB devices that can cause the machine to panic thinking that this isn't a boot (like my external drive) device.  Thirdly, the settings in the BIOS on the boot priority are a bit out of place because the blue Thinkvantage button is supposed to replace... but in the case you are wondering it is on cd/dvd first of all, 0 then, drive 1 third.

    Any ideas or have you seen this?  This error or problem occurs only when I press the Thinkvantage button... which means, if I just restart my XP disc starts just dandy.  But every now and then I need to start on my drive Win2008.

    Thank you very much in advance for your help!

    -Eric

    Eric, welcome to the forum,

    I don't know exactly why you get the key message stuck, maybe your pushing too early or too long?

    Why do not forget you the ThinkVantage button and just press F12 when the message «to stop the startup...» "watch, this will take you directly to the start menu and faster.

    Hope this helps

  • ThinkVantage Button takes me to the system recovery after HARD drive partition

    Hello

    I recently bought a W520 with 4 GB of RAM.

    I bought 3 branches of more than 4 GB each, installed and everything was fine. Also, I shrunk the C: drive and created a new disk (D:\) from space, that I rescued after the reduction of the volume.

    When I start the laptop and you want to enter the BIOS setup by pressing the blue ThinkVantage button, she won't go to the BIOS Setup. Rather, it passes through the system recovery options.

    What gives? How can I go to the BIOS Setup?

    Thank you in advance.

    Continuously when the system starts, press F1.

  • BSOD error: IRQL GT ZERO at THE SERVICE of the SYSTEM

    Hello

    I have known many BSOD errors since last year. I tried to install a new copy of Windows, but the problem is still going.

    I read some responses who blame Bitdefender here, but I want to confirm by sending my dumpfiles before complaining to them, can you help me?

    I also read something related to this on Bitdefender forum http://forum.bitdefender.com/lofiversion/index.php/t48376.html, but I think that's exactly my problem. However, I installed the patch mentioned, but still have not tested its effectiveness... Could this hotfix (http://support.microsoft.com/kb/2664888) solve my problem?

    Here is the link to my dump files and msinfo32: http://www.4shared.com/rar/J0al3nomba/Minidump.html

    Thank you in advance.

    Renato Rigotto.

    Hello Renato.

    Thank you for the update on the issue and if problem continues try to follow these methods and check if it helps.

     

    Method 1:

     

    Select last good known in Windows Advanced options and check if that helps. To do this, restart the computer and press the F8 key for about four to five times. You will see the that last known good Configuration in the advanced options of windows. Please select last known good Configuration and then press enter.

     

     

    http://Windows.Microsoft.com/en-us/Windows7/using-last-known-good-configuration

     

     

    Method 2:

     

    You must disable the auto restart in case of failure system on your computer and note the error message receive you on the blue screen and you need to post back to us.

    To do this, you must start your computer on the Advanced Boot options , and select Disable automatic restart in case of system error.

    See this link to start your computer in Advanced startup options.

    http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

     

     

    Method 3:

    I suggest to follow the steps described in the article and check if this can help resolve the issue:

    http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

    Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

    Kind regards

  • DELLR730 server during startup stops when "intel_iommu = on" setting is enabled in grub for the SRIOV feature.

    Hello
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    OS: SLES12 and I also tried on RHEL7.1

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    Note: If intel_iommu = parameter is removed from the grub, then everything works as expected.

    --> SLES12 error

    --> Error RHEL

    -------------------------------------************************************------------------------------------------------------

    --> information about the command lspci:

    03:00.0 RAID bus controller: LSI Logic / Symbios Logic MegaRAID SAS-3 3008 [fury] (rev 02)
    Subsystem: Dell PERC H330 Mini
    Control: I/o + Mem + BusMaster + SpecCycle - MemWINV - VGASnoop - ParErr - Stepping - SERR - FastB2B - DisINTx +.
    Status: Cap + 66 MHz-UDF-FastB2B-ParErr-DEVSEL = fast > TAbort - SERR.
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    Interruption: pin has routed to IRQ 26
    Region 0: I/o ports to 2000 [size = 256]
    Region 1: Memory at 94500000 (64-bit, non-prefetchable) [size = 64K]
    Region 3: Memory at 94400000 (64-bit, non-prefetchable) [size = 1 M]
    Expansion ROM 93600000 [disabled] [size = 1 M]
    Features: [50] power management version 3
    Flags: PMEClk - DSI - D1 + D2 + AuxCurrent = 0mA SME (D0 - D1 - D2-, D3hot-, D3cold-)
    Status: D0 NoSoftRst + SMB-Enable-DSel is DScale 0 = 0 SME -.
    Capabilities: [68] express endpoint (v2), MSI point 00
    DevCap: MaxPayload 4096 bytes, PhantFunc 0, L0s latency<64ns, l1=""><>
    ExtTag + AttnBtn - AttnInd - PwrInd - BMS + FLReset +.
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    LnkCap: Port #0, 8GT/s speed, width x 8, L0s ASPM, output latency L0s<2us, l1=""><>
    ClockPM - Surprise - LLActRep - BwNot-
    LnkCtl: ASPM with disabilities; RCB 64 invalid bytes - CommClk +.
    ExtSynch - ClockPM - AutWidDis - BWInt - AutBWInt-
    LnkSta: Speed 8GT/s, width x 8, TrErr - Train - SlotClk + DLActive - BWMgmt - ABWMgmt -.
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    DevCtl2: Completion Timeout: 65ms to 210ms, TimeoutDis-, -LTR, OBFF disabled
    LnkCtl2: Target the link speed: 8GT/s, EnterCompliance - SpeedDis -.
    Margin of transmission: operation Normal Range, EnterModifiedCompliance - ComplianceSOS -.
    De-emphasis compliance:-6dB
    LnkSta2: Current level of de-emphasis: 6dB, EqualizationComplete +, EqualizationPhase1 +.
    EqualizationPhase2 +, EqualizationPhase3 +, and LinkEqualizationRequest +.

    Capabilities: [d0] vital product data
    Resources small unknown type 00, will decode any more.
    Capabilities: [a8] MSI: Enable - Count = 1/1 Maskable + 64 bit +.
    Address: 0000000000000000 Data: 0000
    Masking: 00000000 pending: 00000000
    Capabilities: [c0] MSI - x: activate + Count = 97 masked -.
    Vector table: BAR = 1 offset = 0000e000
    PBA: BAR = 1 offset = 0000f000
    Capabilities: [100 v2] Advanced Error Reporting
    UESta: DLP - SDÉS - TLP - FCP - CmpltTO - CmpltAbrt - UnxCmplt - RxOF - MalfTLP - CCRS - UnsupReq - ACSViol-
    UEMsk: DLP - SDÉS - TLP - FCP - CmpltTO - CmpltAbrt-UnxCmplt-RxOF - MalfTLP - CCRS - UnsupReq - ACSViol-
    UESvrt: DLP SDÉS + TLP + FCP + CmpltTO + RxOF + MalfTLP + ECRC + UnsupReq - ACSViol - - UnxCmplt - CmpltAbrt
    CESta: RxErr - BadTLP - BadDLLP - bearing - Timeout - NonFatalErr +.
    CEMsk: RxErr + BadTLP + BadDLLP + rotation + delay + NonFatalErr +.
    AerCap acquired: first error pointer: 00, GenCap + CGenEn + ChkCap + ChkEn +.
    Capabilities: [1e0 v1] #19
    Capabilities: [1 c 0 v1] power budgeting
    Capabilities: [190 v1] #16
    Capabilities: [148 v1] Alternative Routing-ID interpretation (ARI)
    ARICap: MFVC - ACS-, then run: 0
    ARICtl: MFVC - ACS-, function group: 0
    Kernel in use driver: megaraid_sas
    --------------------------------------------------**************************************----------------------------------------------

    See you soon,.

    Praveen

    Hello Praveen

    The H330 doesn't have a memory I/O management. activate the function that does not exist, it is probably why the question is being implemented.

    Thank you

  • On startup, I get the following error: spoolsv.exe - Application error

    On startup, I get the following error:
    Spoolsv.exe - Application error
    The instruction at "0 x 10002837" referenced memory at "0x00000000".  The memory could not be "written".

    Then the print subsystem stops.  Windows update service keeps control and verification.  I let go 20 hours and it is never resolved.  I can't open some applications requiring printers.  Help please.

    Bill

    Hello DragonBill,

    Thank you for visiting the website of Microsoft Windows Vista Community.

    Regarding your question, the most common cause of the error is an abundance of. SHD and. Files in the directory of spool SPL.  These files are created by the spooler to save data delayed a print job.  The. SPL file contains the drawing commands and the. SHD file contains information of working parameters the print job.

    To try to correct the application spoolsv.exe error, you must remove these files from the system.  To do this, perform the following steps on your Windows Vista computer:

    1. open the Control Panel, select Classic view, select Administrative Tools and then select Services .

    2. in the Services management console, find the Spooler service, right-click on it and select stop.

    3. then open the folder C:\Windows\System32\Spool\Printers .  (Here, we assume that your Windows is installed in the default C:\Windows folder)

    4. delete all the . SHD and SPL files in this folder.

    5. then open the TMP folder and delete all the old, unused files in this folder.

    6. Finally, restart the spooler from the Services management console service.

    Important note: If you are unable to delete the files in Normal Mode, then you may have to restart your computer in Mode safe to delete files.  To start your PC in safe mode, press F8 when the system restarts, and then select the Mode option safe mode from the Windows Advanced Options Menu.

    If deleting the files do not straighten out the problem, you must perform a system restore and restore your system to the times before when the error started appearing on your computer.  A.m. run the restoration of the system, open Start, all programs, Accessories, System Tools , and then select the System restore option.  On the Welcome to system restore screen, select the restore my computer to a time option earlier and select Next.  In the Select Restore Point screen, select the date that represents the restore point to which you want to restore your computer back, and then select Next.  Finally, check and then click Next again to confirm your restore point and restore of the system.  Restart your computer when you are prompted, and then press OK to close the end of System Restore screen.

    It is important that you know that application errors can also occur because of virus or spyware infections.  In fact, the Spoolsv.exe process is also a known backdoor vulnerability which can be planted on your computer for malicious purposes by an attacker.  Therefore, if you see an unknown process running on your system, you must take appropriate measures to remove them.

    Let us know if these steps solve your problem.  I hope the information is useful.

    Kind regards

    Anthony
    Microsoft Answers Support Engineer
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