Error on the UPS Firmware Dell Update utility

Hello

I got the error "No UPS connected or not able to make the connection" the inverter is connected by USB.  I have RS232 or USB enabled in the upgrade utility.

I'm under UPS Local Node Manager, that's how I know that the UPS USB connection is good.

Manager of local node said in respect of the power supply: Dell Rack/Tower UPS 2700W UPS RT LI LV 2700.  The device status for lack of UPS.

The following information found here that I'm updating the firmware and then replace the battery followed by replacing the battery if the fault is not resolved.  I have re-sitting and replace the battery with a new battery.  The front panel of the inverter shows again the fault as well as the software after replacing the battery.  It seems that the update of the firmware is the only option for this error at this stage of troubleshooting.  However, the upgrade utility does not work.  Please help.

Sometimes they have the management software will not allow the firmware update utility to try and work as follows:

  1. If the inverter has the NMC (Network Management Card) installed, then select the NMC in the utility of upgrade of the UPS Firmware and update the firmware of the UPS.
  2. Connect the ups to another system (server, desktop computer, laptop computer) that has neither ULNM nor would save installed. Load the utility to upgrade the Firmware of the UPS and the UPS firmware on the new system files. Launch the UPS Firmware Upgrade utility and update the firmware of the UPS. Reconnect the ups to the original system.
  3. Uninstall the ULNM and/or would save the system. Launch the UPS Firmware Upgrade utility and update the firmware of the UPS. Reinstall ULNM and/or save. Check the configuration settings.

Tags: Dell Servers

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