Error trying to write files in .png format

Hi all

I'm stuck on a problem that I can't find a solution.  We receive impressions from client saved in PDF format and then save them as PNG file to import it into Excel.

Until this morning it was never a problem.  On the Windows 7 machine we allows you to do that, we are receiving an error message, see below.

Capture.PNG

We can save the original PDF as any other type of file except as a PNG on this machine.

We tried the same process used on 2 other machines (identical machines, software versions and network locations) and it works fine, no errors.

All 3 machines are Windows 7 Professional 64 bit running Adobe Acrobat XI 11.0.09 Version

Thank you and all help is appreciated!

Andy

Managed to make it work, if I changed "RGB color management" PNG settings off, rather than embed the profile.

Parameters:

Interlacing: no

Adaptive Filter

RGB: Off

Grayscale: Off

Color space: color: RGB

Resolution 118,11 pixels/cm.

See you soon,.

Tags: Acrobat

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