Similar Questions

• I was called by a man saying he was with Microsoft, and that someone tried to hack my computer.

  * Original title: mess up BIG TIME

  I was called by a man saying he was with Microsoft, and that someone tried to hack my computer.  They consulted my system through a program called somewhere or some how some way when I told them that I had already paid for anti virus and hacking they hung up but still had control of my computer.  They continued to open the files, even if I tried to stop my mouse does not work only them would be.  Please let me know how do I know if they have access to everything and I have to do next... .change all accounts, passwords or is it at the end?  I'm not a computer person and appreciate any help I can get.  Thank you, Sue

  Yes, you have been scammed.

  Quietman, see: I was hacked... What should I do?
  http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=3071944

  Download the free versions of these tools. First check the updates and then run a full scan with each.

  Malwarebytes Anti-Malware
  http://www.Malwarebytes.org/products/malwarebytes_free

  When offered, uncheck the box: activate the free trial version of Malwarebytes Anti-Malware bonus.

  AdwCleaner
  http://adwcleaner.en.LO4D.com/

  SuperAntiSpyware
  http://www.SUPERAntiSpyware.com/

  Junkware Removal Tool (free)
  http://www.bleepingcomputer.com/download/junkware-removal-tool/

  This is a scam that last for years. Microsoft never does unsolicited phone calls.

  Is calling, Microsoft, a scam?
  http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19

  Report a scam to technical support
  http://support.Microsoft.com/reportascam

  It's a real call from Microsoft?
  http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

  Avoid scams to phone for tech support
  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  Do not fall for phony phone technical support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Aggressive, persistent Windows tech support fraudsters continue to track consumers
  http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

  What is a certified Microsoft [or] partner?
  http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.html

• I think I pressed a button and now my screen on my laptop is running at the side and not up and down someone can help

  Can't get the laptop to run as normal as it is all displayed on the side!

  [Moved from comments]

  Press Ctrl & Alt keys and use the arrows to rotate back.
   
  
  According to the graphics card on your computer, these can be alternatives.
   
  
  Right click on the desktop | Graphics options | Rotation.
   
  
  Right click on the desktop | Screen resolution | Orientation.
   
   
   
  
   

• Capabilities with the right Protection and control of license

  Hi people,

  Just check that I understand the limits of a capabilities of clients with the power of fire with only the Protection/control.

  They will be

  1 / receive updates of poorly known ip addresses

  2 / receive updates for pre-treatment Snort rules - VDB files

  3 / be able to create manual URLS to perform a kind of Url rules in function

  4 / geolocation?

  They will not

  1 / have any possibility to send / receive file layout information

  2 / have any possibility to use Url categories

  3 / are free to set up rules to file based Malware

  Hi Evan,

  With a minimum of Protection and control, you can start the management of firepower. If the customer requires awareness of users according to a user with the license agent host Firesight will do as well as the Protection and control. You can create reports user based with the latter.

  Here's the URL and ports must be opened for the Firesight get necessary updates.

  SRU/VDB/Patch/all updates
  Ref 1 > http://www.cisco.com/c/en/us/support/docs/security/firesight-management-...

  Ref 2 > http://www.cisco.com/c/en/us/support/docs/security/firesight-management-...

  Here is the detailed information of the download server:

  Domain: support.sourcefire.com
  URL: https://support.sourcefire.com
  Port: 443/tcp (bidirectional)
  IP address: 50.19.123.95, 50.16.210.129

  Additional IP addresses that are also used by the support.sourcefire.com (in the method of Robin) are:

  54.221.210.248
  54.221.211.1
  54.221.212.60
  54.221.212.170
  54.221.212.241
  54.221.213.96
  54.221.213.209
  54.221.214.25
  54.221.214.81

  For amp
  Ref 1 > http://www.cisco.com/c/en/us/support/docs/security/firesight-management-...
  Ref 2 > http://www.cisco.com/c/en/us/support/docs/security/sourcefire-amp-applia...
  Using port 443 (bidirectional)
  Or Legacy port 32137 (out)

  For the URL filtering
  Access to the 'database.brightcloud.com' and 'service2.brightcloud.com '.
  the IP address is dynamic
  Ref 1 > http://www.cisco.com/c/en/us/support/docs/security/firesight-management-...

  Using port 443 (bidirectional)
  Using port 80 (incoming)

  For downloads of feed security intelligence:
  Access to intelligence.sourcefire.com
  The server uses the round robin scheme of IP address for the NLB, availability and fault tolerance. Therefore, IP addresses can change, and it is recommended that the firewall is configured with CNAME instead of an IP address.

  Ref 1 > http://www.cisco.com/c/en/us/support/docs/security/firesight-management-...

  Ref 2 > http://www.cisco.com/c/en/us/support/docs/security/firesight-management-...

  Using port 443 (bidirectional)
  Using port 80 (incoming)

  Kindly correct brand and rate if this helps.

  Concerning

  Jetsy

• How to convert PDF to EXCEL when the PDF file is PROTECTED by SECURITY and I can't unprotect the file?

  I have some statements of AMEX which are PROTECTED by SECURITY PDF and I need to convert them to EXCEL to sum them up.

  Hello

  Around that, the only way is to get the AMEX password so that you can open the PDF file. As you have discovered, ExportPDF cannot process files that are protected by Word.

  Best,

  Sara

• under windows xp... IE guard suspended and gel... did several fixes in the last week... nothing seems to work... also dns cache not rinse... someone can help please

  under windows xp... IE guard suspended and freezing... have you tried several fixes nothing seems to work... am really frustrated with this... dns cache flush... someone can help please

  Download, install, update and do a full scan with these free malware detection programs at:

  Malwarebytes (MMFA): http://malwarebytes.org/

  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  http://www.Microsoft.com/security/scanner/en-us/default.aspx Security Scanner   

  http://www.eset.com/us/online-scanner/ eset online scanner

  post back with the results and more info:

  brand and model of browser, OS, pc and ServicePack, current antivirus?

  What was the first question?

  Have what steps you taken?

  What are your error messages?

• My computer started to send copies of all email sent again and again... as 26 copies for 1 person, please please someone can help me?

  Need help

  Can someone help me I am not very computer... my computer started sending multiple copies of any email sent again and again... like 26 copies for 1 person, please please someone can help me
  You did not mention the e-mail program you use. If it's Outlook Express, you have corruption of dbx files.
   
   
  Spend most of your messages out of the Inbox and then create new folders to send and sent items box after having moved the messages you want to save to a local folder that you create.
   
  Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Note the location and navigate on it in Explorer Windows or, copy and paste in start | Run.
   
  In Windows XP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show hidden files and folders under start | Control Panel | Folder Options icon | Opinion, or in Windows Explorer. Tools | Folder options | View.
   
  With OE closed, find the DBX files for the items in the Outbox and sent and delete them.  New ones will be created automatically when you open OE.
   
  After you're done, followed by compacting your folders manually while working * off * and do it often.
   
  Click Outlook Express at the top of the the folder tree so no folders are open. Then: File | Work offline (or double-click on work online in the status bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.
   
  General precautions for Outlook Express:
   
  Do not archive mail in the receipt or sent items box. Create your own user-defined folders and move messages you want to put in them. Empty the deleted items folder daily. Although the dbx files have a theoretical capacity of 2 GB, I recommend all a 300 MB max for less risk of corruption.
   
  Information on the maximum size of the .dbx files that are used by Outlook Express:
  http://support.Microsoft.com/?kbid=903095
   
  Disable analysis in your e-mail anti-virus program. It is a redundant layer of protection that devours the CPUs, slows down sending and receiving and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for the loss of messages. Your up-to-date A / V program will continue to protect you sufficiently. For more information, see:
  http://www.oehelp.com/OETips.aspx#3 
   
  Why you don't need your anti-virus to scan your email
  http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm
   
  Note that for some AV programs, it may be necessary to uninstall the program and reinstall in custom Mode and uncheck analysis when the option is the result of e-mail messages.
   
  Compact often as specified above.
   
  And backup often.
   
  Outlook Express Quick Backup (OEQB Freeware)
  http://www.oehelp.com/OEBackup/default.aspx 

• my stepson took an old pc to his new place in another city, it's password protected and we don't remember the password how we can solve this problem?

  my stepson took an old pc to his new place in another city, it's password protected and we don't remember the password how we can solve this problem?

  Keep passwords secure - Microsoft on passwords strategy
  http://support.Microsoft.com/kb/189126

• I closed my shot explorer.exe process in my task manager and now I can't load my computer, control panel and these files, can someone help me? When I try to open their message comes that no such interface supported.

  I closed my shot explorer.exe process in my task manager and now I can't load my computer, control panel and these files, can someone help me? When I try to open their message comes that: {26EE0668-A00A-44D7-9371-BEB064C98683} not this interface supported...

  Hi MAMARDA,

  Welcome to the Microsoft Vista answers Forum!

  I would like to ask you a few questions in order to get a better understanding of this issue so that we can better help you.

  (a) what version of Windows 7 use you?

  (b) what is the exact error message you are getting?

  Method 1: You can also try to perform a file system (scan SFC) verification tool. This tool will fix the system files are corrupted.

  Scan SFC enforcement procedure:

  1. click on the Start button

  2. on the Start Menu, click all programs followed by accessories

  3. in the menu accessories, right-click on command line option

  4. in the drop-down menu that appears, click the "Run as Administrator" option

  5. If you have the User Account Control (UAC) enabled, you will be asked permission before the opening of the command line. You simply press the button continue if you are the administrator or insert password etc.

  6. in the command prompt window, type: sfc/scannow then press enter

  7. a message is displayed to indicate that "the analysis of the system will start.

  8. be patient because the analysis may take some time

  9. If all the files need replace SFC will replace them. You may be asked to insert your Vista DVD for this process to continue

  10. If all goes although you should, after the analysis, see the following message "Windows resource protection not found any breach of integrity.

  11. once the scan is finished, close the command prompt window, restart the computer and check.

  Method 2: If this is a recent problem that has developed you can try to perform a system restore and check if it works very well.

  To restore the operating system to an earlier point in time, follow these steps:

  1. Click Start, type system restore in the search box, and then click System Restore in the list programs.

  If you are prompted for an administrator password or a confirmation, type your password or click on continue.

  2. in the System Restore dialog box, click on choose a different restore point and then click Next

  3. in the list of restore points, click a restore point created before you started having the problem, and then click Next

  4. click on finish

  Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

  For more information, please follow the below given link:

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

  http://support.Microsoft.com/kb/936212/

  Method 3: you can try to start safe mode and restore the system, if you are unable to do it in normal mode.

  For a safe boot, you can follow the below given steps:

  1. remove all floppy disks, CDs and DVDs from your computer and restart your computer.

  Click the Start button, click the arrow next to the button lock and then click on restart.

  2. do one of the following:

  a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

  b. If your computer has multiple operating systems, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

  When you are in safe mode, follow the steps mentioned above to complete the restore of the system.

  Hope the helps of information.
  Please post back and we do know.

  Concerning
  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I use my windows live mail and password and now I don't remember the password I used someone can help

  I have a Dell Inspiron 3542 and there a lock screen and I use my windows live email and password, and now I don't remember the password I used someone can help? For now, I use my Dell Inspiron 1545 to my back upwards

  If the computer is on an Internet connection, you can reset the password on the Windows Password Reset site.  If the PC is not online right now if that won't work because it doesn't 'knows' the new password.

  If there is another user account on the computer that has admin access, you can use it to reset your own password from the control panel.

  If there is no other user accounts, there are a built-in backup Administrator account, but for security reasons, you can only get to Safe Mode.

  I wrote a blog where I explain how to make each of these options: http://cmdrkeene.com/reset-forgotten-windows-password

• Antivirus protection and additional security?

  Do I need extra virus and security protection other than that Microsoft provides in Windows 8?

  Is the Windows Firewall and defender enough to protect my computer or do I have to get another one like Norton?

  Hello

  Those that I use and they are very effective.

  Windows 8 includes a version automatically loaded Windows Defender Update
  who is a complete antivirus based on Microsoft Security Essentials.  (Windows Defender
  for XP, Vista and Windows 7 has been only antispyware.) So, if you upgrade protection
  is automatic and is enabled by default during the installation.

  Windows Defender and Windows SmartScreen fight against viruses and other malware
  http://Windows.Microsoft.com/en-us/Windows-8/Windows-Defender#1TC=T1

  How to create a shortcut of "Windows Defender" in Windows 8
  http://www.eightforums.com/tutorials/6862-Windows-Defender-create-shortcut-Windows-8-a.html

  How to add a "Windows Defender" Cascading Menu contextual desktop in Windows 8
  http://www.eightforums.com/tutorials/8450-Windows-Defender-cascading-desktop-context-menu-create-Windows-8-a.html

  ===================================

  You can search for Defender - Win Key + W

  Windows Defender - in tab settings - administrator - check or uncheck (to choose)
  Turn on Windows Defender.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• I can't seem to edit PDF files in Adobe Acrobat, as it says the files are protected and I need to enter a password of Permissions?

  I can't seem to edit PDF files in Adobe Acrobat, as it says the files are protected and I need to enter a password of Permissions?

  If the files have a permissions password, you must know it and delete security, before you can edit the files. That is right.

• When I go Incognito, is it possible that someone can keep track of Web sites and pages that I enter?

  I wonder if: when I go Incognito, is it possible that someone can keep track of Web sites and pages that I enter?

  Hi master,
  The answer to your question is Yes and no.

  None: No one can keep track of your history on the side of your computer.
  Yes: Your ISP (Internet Service Provider) can keep track of your history.

  Anyway that you do not have to worry about anyone using your computer accessing these data.

  Here's the article for help in case you want to more information: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

  I hope this helps, have a nice day.

• Why Apple can't do two systems? First of all, we are protected, and the other is free just like android, but in the style of the iOS and Apple needs a request so we can manage and see new products from an application and do not go on this site!

  Why Apple can't do two systems? First of all, we are protected, and the other is free just like android, but in the style of the iOS and Apple needs a request so we can manage and see new products from an application and do not go on this site!

  and I don't know that if Apple make a system more freely, there no need for any device on Earth but iPhone.

  http://www.Apple.com/feedback/

• HELLO, I'M FACED WITH A PROBLEM WITH MY SECURITY QUESTIONS, I FORGOT THE ANSWERS AND NOW I CAN'T RESET, CAN YOU HELP ME?

  Hello

  I AM FACING A PROBLEM WITH MY SECURITY QUESTIONS.

  I FORGOT THE ANSWERS AND NOW I CAN'T RESET, CAN YOU HELP ME?

  Hello

  You will need to contact the Apple Support. (Nobody here can reset your security for you questions: it is a community based on the user, not the Apple Support).

  Contact information for the Apple Support:

  Contact Apple for assistance with the security of the Apple ID - Apple Support accounts