error volume generic when you try to install the disk driver hard ext
I have a toshiba satellite laptop computer with Vista Home Basic and a WD my passport essential 320 GB external hard drive
Here's the question,
I got the update of WD Web, its installation site and on my computer work... will not install the drivers. I go to the Device Manager and the drive appears as unknown device. try to update driver software, and then gets all throughout this so-called - "windows found driver software for your device but encountered an error trying to install", and then below that theres a picture of a hard drive and next it is written "generic volume". then below that it says "this operation requires and the interactive window station.
went to disk management, any option that I click on reassign a drive letter or to reformat I get various error messages. basically the wtf. Ive google the issue and the error message and have tons of similar problems posted by other people, but nobody has the right solution for me - tried so much. I called windows, they were no help, sent me here essentially. not called WD they have no help...
Anyone have any ideas?
Thank you!
Hello fighclubber25,
a. don't you make changes to the computer before having this problem?
b. are the other USB devices work properly on your computer?
I suggest that you try the methods below to resolve this issue.
Method 1:
My research, I find that there are several problems with the Antivirus software when trying to install the drivers for the Western Digital hard drive. I suggest that you disable the antivirus software temporarily and verify if you are able to install the drivers. Also, make sure you download the correct version of the drivers.
Note: Make sure that you enable the antivirus software after the test. You can check the link for more information below:
http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
Method 2:
Connect the drive to another computer and check if you are able to load the drivers. Just to make sure that the hard drive is not defective.
You can also check out the link that will give you information on tips for solving problems with USB devices below:
http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-USB-devices
Thank you
Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.
Tags: Windows
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