error when updating apps download

I get a basic message saying 'download error.  If please retry to try again or contact customer support. "I reinstalled creative cloud, but get the same error.  Help, please!

Hi ahnawake,

Please refer to the threads below where this issue has been addressed:

MAC: Creative Cloud "Download error" message

Persistent Cloud error - error download - creative

WIN: Follow the steps below:

1. close the creative Application of clouds (upward to the right, click the cog menu, then "leave Creative Cloud").

2. navigate to the folder /Common files/Adobe c: files(X86).

3 Rename the OOBE OOBE.old folder

4. Rename AAMupdaterInventory to AAMupdaterInventory.old

5. type %appdata%\microsoft\windows\sendto in the start menu search

-What I had to do was to go to C: > "MyUserName" > Appdata > local > adobe

6 rename the OOBE OOBE.old folder

7. Rename AAMupdater to AAMupdater.old

8. start the Desktop creative cloud

9 introduce the credentials of CC

10. Select install/update applications

I hope this helps!

Kind regards

Sheena

Tags: Adobe

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