Error with Conversion Util Web Page: "not able to access installation of Acrobat Capture Web. Acrobat may be busy or waiting for input. »

Hello

I get the following error message when you use the Page convert to PDF module in Internet Explorer: "not able to access installation of Acrobat Capture Web. Acrobat may be busy or waiting for input. ».

I use Acrobat X (with latest updates) on Windows 8.1, 64-bit and IE 11 (both with all latest updates).

When I click on the button to convert the top of IE, I'm asked to select the file location and name.  When I click on save, I'm presented with this error.  The utility creates a file, but it is unreadable - opening it gives an error in Acrobat, saying that the file is not a supported file type and it was damaged.

I have seen this error in the forum and took the advice given to run the repair via Add/Remove programs.  I have run the repair and restarted twice, but to no avail.

I also uninstalled, rebooted and reinstalled, but again, no luck.

Please let me know what to try next.

Thank you

-Jody

Hi Jody,.

Please post on the Adobe forums.

Internet Explorer (and even other browsers) sometimes finiky when used with a program in administrator mode.

So, please right click on the Acrobat icon and choose ' properties > Compatibility tab "and uncheck the"Run this program as an administrator"option.

Let me know if this helps.

Kind regards

Ana Maria

Tags: Acrobat

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