Error "you do not use the Type of appropriate phone cord.

Having a problem with my fax on my HP Officejet Pro 8500 wireless.  Tried to send a fax, it received a transmission error.  I run fax test and she came back with "you do not use the type of appropriate phone cord.  Nothing has changed since I last fax would be but I check the lines and connections, everything seems ok.  Phone jack is connected to 1 line and Officejet 2 - ext"is connected to the phone.  I use a dedicated phone # and the Officejet is set to auto answer.   I can call and receive calls on the phone to connect to the Officejet.  My hypothesis is that because I can use the phone without problem there nothing wrong with the phone line.  Any ideas?

I had the same problem.  I am using a phone cord 2-wire supplied with the printer and still get this error.  It turns out that it is bound to have a telephone connected to the printer.  If I unplug the telephone shape of the intake extension on the back of the printer, then the fax test passes.   I used even a cord 2-wire on the telephone, but it seems that the mere fact of having a phone plugged into the outlet of expansion will cause this error.

Run the test without a phone plugged into the outlet of extension of the printer and you should be fine.

Worked for me!

Tags: HP Printers

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    =====================================
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