Explorer Windows 7 retains overwhelming

Hi, I was tring to help a friend with a computer problem.

Last week, I got ro to re - install the computer because I couldn't find a solution.

The problem is whenever we open the documents folder on the profile kates files Explorer just stops and restarts. So, last week, I reinstalled the laptop and everything was fine. However, the problem comes back.

I read a lot of post that say updated chipset and graphics card driver - tried not solved the problem. Sfc/scannow does report also no problem.

Now, the thing is that this laptop has 2 profiles Mel and Kate. The problem is on the profile of Kates, however if I open Explorer files on the profile of Kates that only, it crashes when you are in c:/USERS/KATE/if we're going to profile Mels Kates files it works fine, but when you're on the profile of Kates and go to Kates documents it crashes.

and vise to pay, if we go on the profile of Mels and browse documents Mels it works fine, but if we go to Kate profile documnents Mels it crashes.

I have a funny feeling this could have something to do with MS Word, because if I leave kates profile and open the pictures / videos / or any file in My Documents not containing a word doc it not to crash.

So just to clarify files Explorer crashes only Kates profile when we enter a folder having a word documents Kates doc

In the system log, this is the error reported:

The failing application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4Faulting module name: msoshext.dll, version: 12.0.6600.1000, time stamp: 0x4dde982f
Exception code: 0xc0000005

-System

-Supplier
[Name] Application error

-Event ID 1000
[Qualification] 0

Level 2

Working 100

Keywords 0 x 80000000000000

-TimeCreated
[SystemTime] 2015-04 - 22 T 14: 06:54.000000000Z

EventRecordID 5849

Application of channel

Mel of computer-PC

Security

-EventData

Explorer.EXE
6.1.7601.17567
4d672ee4
msoshext.dll
12.0.6600.1000
4dde982f
c0000005
000000000000a 782
76c
01d07d056b2db3b8
C:\Windows\Explorer.exe
C:\Progra~1\COMMON~1\MICROS~1\OFFICE12\msoshext.dll
d3fec22f-e8f8-11e4-9d54-84a6c807970b

(Moved to programs)

Hi John,.

Thanks for posting in the Microsoft Community.

From the description, it seems that whenever you try to open a Word document, Windows Explorer crashes.

This problem may occur if the user do not have permissions on the document.

I suggest you to take possession of the file/folder and check if it helps:

To do this, you can follow the steps below:

  1. Open Windows Explorer and locate the file or folder you want to take charge.
  2. Right-click on the file or folder, click Properties, and then click the Security tab.
  3. Click Advanced, and then click the owner tab.
  4. Click Edit, and then do one of the following:

(a) to change the owner to a user or group that is not listed, click other users and groups , in area enter the object name to select (examples), type the name of the user or group and then click OK.

(b) to change the owner to a user or group that appears in the area of change of ownership to , click the new owner.

5. (optional) to change the owner of all subcontainers and objects in the tree view, select the check box Replace owner subcontainers and objects .

If the problem persists, I suggest you do a repair of Microsoft Office and check if it helps:

  1. Open Control Panel and select programs and features.
  2. Right click on Microsoft office and select repair.

If the problem persists, post your reply with the results. We will be happy to help you further.

Thank you.

Tags: Windows

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