F4240 - when new closing window in Explorer, windows closed the two explorers and send error msg Ms.
Recently, I downloaded the drivers for a F4240. Since that time, when the browser opens a new Explorer (window)? (for example an e-mail messages or links) after the closing of the new window (msg, link, etc.) then the two explorers stops and the msg "Explorer has encountered a problem and needs to close" is displayed and close the two explorers.
I know that this is the cause, because I uninstalled the software (problem solved) and reinstalled... problem returns.
Very frustrating. Help, please.
Thank you, Randy
Try to uninstall HP Smart Web Printing of add/remove programs and see if it helps.
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