Extended warranty already enabled on the element damaged and replaced
Hello!
I'm not able to find specific information for my problem.
I bought s430 and activated the extended warranty of 3 y. After some time, it broke, so after a few months in the service center, they have managed to replace my point by s430 else covered by the original warranty, although a little better model.
I can see online now, this new model, I have only guaranteed 1y, which means my did ' t of the 3 years warranty transfer initially replaced laptop. But I paid for the extended warranty, and also it was not my fault that laptop broke. So why should I pay for expansion once more? Why I lost what I bought in the first place?
I called Lenovo Croatia as well as the service center where my laptop was being repaired, but nobody can help it. What can I do to?
Hi hrvojed,
The warranty adjustment can be done by lenovo (Security Department) in Croatia: Lenovo's support staff. Check the phone number below and check with the lenovo support staff, if the guarantee of your old machine (case # 4261832768, date 21/02/2013) has been transferred to the previous device, otherwise, ask them to do this.
In some cases, proof of purchase (order receipt) is required for the validation of the guarantee. Ensure that you have this practice when you call.
Country or region: Croatia
Phone number: + 385 (01) 6403-868
Opening hours: 09:00 - 17:00 / Monday - Friday
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