External hard drive has problem by being recognized from my Win7 desktop PC. How can I fix?
Hi This is the first time I post something, but I always read your thread, which helped me a lot!
Now I'm having a problem and I can not find answers: C
I use a desktop PC
- Windows 7 Home Premium
- Service Pack 1
- 5.1 index of Windows performance
- Processor: Intel Core i5-2300 @ 2.80 GHz 2.80 GHz CPU
- 8.00 GB OF RAM
- System: 64-bit
And I'm having a problem with an external hard drive, Toshiba Stor.E Canvio 3 TB USB3
Specifics:
- Brand: Toshiba
- Model: HDWC130EK3J1
- Capacity of 3 TB
- External interface: USB 3.0 (compatible USB 2.0)
- Power:
- Power AC adapter cable.
- Input: 100-240V, 650mA
- Output: 12V - 2A
- Head of exchangable taken EU/UK
- Compatibility: PC & Mac
- System: NTFS (MS Windows) * the disk can be formatted the system filesystem HFS + for Mac compatibility.
- Requires:
- Windows® XP / VISTA® / Windows® 7
- With 750 MHz or faster CPU
- 10 MB of disk space system hard
- 256 MB of system memory
- a USB 3.0 or USB 2.0 port
HERE, WHAT IS HAPPENING TO ME:
I turn off the pc and I keep the hard drive is connected.
I start windows. No problems so far.
I open windows Documents, I want access to my hard drive, and first of all, she has another name, not the one I gave to her when I formatted, it (like two weeks there are other problems, but that's another story) and when I click on it an error message appears saying that my local drive has been damaged and cannot be opened and is necessary for formatting.
I tried to unplug it after the shutdown of the PC (when the PC is on I can't unplug it because that always seem to be used, even if everything is closed) because I thought that during the start-up in somewhere so it might be confused with a drive of the computer, for three days, he stopped to do today after I plugged it again.
I unplugged and plugged a different device, you see correctly, so I unplugged and re-connected to my PC, now we see normally.
I'm ok with this, but I am aware that it is not normal behavior, what should I do?
Thank you
Since the watch test failed, the hard drive must be replaced. If it is under warranty, you can take it to the Toshiba service center to get it replaced. Another thing, the new hard drive is the recommended option.
Before in both cases, make sure that you back up all of your important and personal data from the hard drive.
Tags: Windows
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