External microphone no longer works

Number and name of the product
HP Pavilion Notebook PC, LS303EA #AB9 g6

Operating system installed
Windows 7 SP1 x 64

 


The axis of the external microphone suddenly stopped working, worked perfect until after the update of the latest major application installations.

Checked the sound devices, external line is displayed as installed butrecognizes no sounds, attempt of drivers updated but no new drivers.

 

 

Audio specification (according to HP support request):

-IDT high definition audio CODEC (stwrt64.sys), version 6.10.6324.0

-Intel (R) display Audio (IntcDAud.sys), version 6.14.0.3074

 

PS. : internal microphone still works, also the connected microphone still works on the other computer

Hey coolasc,

If you have a lot of updates come through, you want to make sure that the BIOS is one of them.

BIOS stands for Basic Input/Output System/Service. It is the language that all the hardware components of your computer use to communicate with each other. There are updates coming out from time to time for this and it would be better to have the latest version. The following steps have been taken from here.

  1. Windows 8: from the home screen, type "msinfo32". Click msinfo32 in the list of results.

Windows 7 & Vista: click the Start button, type "msinfo32". In the list of results, click msinfo32.exe.

  1. Subject to halfway down on the right, look for the Version of the BIOS/Date.

3. copy and paste the information to the right of the Version of the BIOS/Date in the value column, in your answer.

The latest version on the Page of Drive HP laptop your particular is F.66. It could be that a lot of other than the BIOS updates came through and just BIOS didn't cross quite yet (if this is the case, it would be nice to manually install the latest version). If you have a version higher than F.66 by chance, return to F.66 just download and install it.

The BIOS being outdated or just not synchronized with other updates that came through, would certainly provoke a question like that.

Please let me know if you have any questions or if these suggestions helped (it could help other people with the same problem). I'll keep an eye out for your answer!

Tags: Notebooks

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