external supermulti drive Toshiba will not write on windows xp pc. work on vista machine.

drive supermulti external Toshiba not able to write my mini dell windows xp, works very well on a vista machine. Toshiba suppport said need to remove upper and lower filter and it is a problem of knowing. What is the solution?

Assuming that upper/lower case filters advise was correct, the procedure to reset is shown here:

"Your CD or DVD drive is missing or is not recognized by Windows or other programs"
  <>http://support.Microsoft.com/kb/314060 >

HTH,
JW

Tags: Windows

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