Failed to open a session in planning and working space.

Hello

There is a problem of gravity and users could not connect in planning and working space. They can see the log on screen, and after you enter the credentials, it freezes. We use 11.1.1.3 planning on Windows 2003 and Weblogic.

I found this in my journal of planning:

< 27 April 2010 10:36:58 AM PDT > < error > < HTTP > < BEA-101020 > < [weblogic.servlet.internal.WebAppServletContext@2be829 - appName: "HyperionPlanning", name: "HyperionPlanning", context path: ' / HyperionPlanning'] Servlet failed with Exception
com.hyperion.planning.NotLoggedInException: cannot find the session: 607298330
at com.hyperion.planning.db.HspStateMgrImpl.getSession (unknown Source)
at com.hyperion.planning.db.HspStateMgrImpl.verify (unknown Source)
at com.hyperion.planning.db.HspPrefDBImpl.getToolsLinksVector (unknown Source)
at com.hyperion.planning.HyperionPlanningBean.getToolsLinksForCurrentUser (unknown Source)
at jsp_servlet.__selectform._jspService(__selectform.java:1617)
Truncated. check the log file full stacktrace

Please suggest.

Thank you

Restarting services is always a good starting point.

See you soon

John
http://John-Goodwin.blogspot.com/

Tags: Business Intelligence

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