Failed to open the first CC Pro
Hi guys
I don't know if I should post this here or on the forum of installation of cloud.
I have CS6 Master Collection and Pr CS6 has worked very well. I am running the trial Pr Cloud. On my main PC, I downloaded P rCC and edited a small project with no technical problems. But Pr CC "Stops working" a few seconds after the start screen appears each time I try to open it on my laptop, which is frustrating that Pr is the software key for me and I want to go on the road in a few days...
Details of the laptop:
Dell Precision M6700 running Win7 Pro 64 - bit SP1 (I run Windows updates whenever they are available)
Processor Intel Core i7-3740QM 2.70 GHz, 2701 Mhz, 4 Lossnay, 8 logical processors
A09 BIOS Version/Date Dell Inc., 02/06/2013
750 GB 2.5 inches Serial ATA (7,200 RPM) hard drive x 2
SMBIOS Version 2.7
Windows directory C:\Windows
System directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "6.1.7601.17514".
NVIDIA Quadro K3000M with 2 GB of GDDR5 memory
Physical memory (RAM) installed 16.0 GB
15.9 GB total physical memory
11.8 GB available physical memory
31.8 GB total virtual memory
27.2 GB available virtual memory
Page file space 15.9 GB
Paging file C:\pagefile.sys
Plant details of event viewer:
Name of the failing application: Adobe first Pro.exe, version: 7.0.1.105, time stamp: 0x51cbdef8
The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Offset error: 0 x 0000000000000000
ID of the process failed: 0x16bc
Start time of application vulnerabilities: 0x01ce983f5f1edcd4
The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe first Pro.exe
Path of the failing module: unknown
Report ID: a28f3a69-0432-11e3-9b26-2cd05a86a968
Any advice would be welcome please: should I uninstall and reinstall Pr or who might make things worse? If I uninstall, can I also uninstall CS6 functional content which seems to have also been downloaded?
Kind regards
Graham
PS
I am not a graduate holding geek when it comes to the internal plumbing of the PC.
G
Hi glaustin,
Thank you for contacting the adobe forums,
It's maybe the problem with the graphics drivers,.
Please try to install the latest drivers for the NVIDIA Quadro K3000M with 2 GB of GDDR5 memory
Click here to download the latest Nvidia Drviers.
Please update if it works or not.
Thank you
Sandee
Tags: Premiere
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