Failed to retrieve the computer with Dell PC Restore by symantec

I tried to go back to the original Dell configuration (how I got the computer when I bought it) with Dell PC Restore by symantec. When I hit the button is, I get an error saying "not found any recovery point. I am sure that the original configuration is still on my computer on another partition as an image file, because I've never touched, so I do not understand how it can not find this recovery point. Someone an idea? Please

duketv,
Thanks for posting on the Microsoft answers Forum.  It seems that if the action that you tried to run was just looking for a saved backup and not trying to reset to default.  You will need to check with Dell that all OEM restore operations are specific to the brand.  This link, you should get the information you need: http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=gen&docid=58E26A65A4388E4FE040AE0AB7E107E3
Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.

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