Failed to retrieve

Hi, I recently bought laptop HP Pavilion N259TX 15. While trying to make recovery DVD software, I get the error message below

"We live errors in the creation of recovery media. Please try again ".

I tried several times without success. How can I make recovery?

Thank you

Hello Maha76,

Thanks for posting on the HP Forums!

I understand that there is an error during the creation of recovery media. I'll do my best to help out!

Please try to enter Safe Mode and creating the media mode without failure. This document will show you how to access Safe Mode: Safe Mode of Windows 8

If this does not help, you can call HP and they can send you just a recovery media for your laptop! No effort on your part

Use this link for the correct number for your location: Contact HP

I'll look forward for your reply

Mario

Tags: Notebooks

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