Failsafe wishes after "Person in this position is not available" for new user

I have a customer running 4.0.3 with Unified Messaging Unit and they have recently added a new user who has problems. Responses of the unit after several rings when you call and give the generic "the person at bla extension is busy, please leave a message, but just as he should give the beep to record the message he gives greeting integrated security. The event viewer shows the following error for this user:

Event type: error

Event source: CiscoUnity_PHGreeting

Event category: error

Event ID: 153

Date: 16/08/2004

Time: 17:54:21

User: n/a

Computer: UNIT

Description:

The mailbox of the unit for the recipient with alias - for messages calling on the outside is not available. Possible reason could be that the mailbox has been deleted or if it is an Exchange 2 K implementation, the RUS is not late or is not provided in law. Technical details - the field of the SMTP address in the gloabal Subscriber discovers for the

Subscriber is empty or NULL. 0x80004005

(Note that the misspellings and bad grammar come from the error, is not my typing :)) The SA unit shows an alias associated with the appropriate Exchange 2003 server. AD users and computers indicates that there is an e-mail account and the e-mail address is listed as SMTP tab e-mail addresses. I am not able to make changes now, but when I can I'll delete the tab list email address and add it again. If that does not do it, I'll remove the user from the unit and then AD and Exchange and re - add.

I hope it will work, but I was wondering if anyone could help with why its giving this error or if you have other troubleshooting steps I should sue. Any help is greatly appreciated.

Thank you

Jim

In SQL, open your table of Subscriber and make sure that the SMTP address of the Subscriber problem field is filled.

H. M.

Tags: Cisco Support

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