Failure of a new software for blackBerry Smartphones

(1) have years of back of the files with the files from the address book

New desktop software 2) said all the books addresses in each backup and some other files are read-only and will not download.

(3) have used an earlier version the software to restore phones and from these files before address books.

(4) central AM personal support says all files in each back upward and are grey must be corrupt, even you some have been used before.

(5) they have never dimmed with the old software.  Only with the new software and only parts of the file.

6) available (s) to send supports files to watch.  They were not interested.

Obviously not possible that only parts of each file in the years of backup was corrupt.  they were not recently accessed.

Unfortunately, the support staff convinced me to uninstall the old version before installing the new version have so not.

Does anyone have a solution?  Obviously, support of the RIM is not or will not.  Some say that they do have an older version of the software to send.

Someone at - he of the older versions of Office software?

Someone at - it suggestions?

Thank you

snatch

Hello and welcome to the community!

This is a resource for older versions of office software:

Understand that official support (to whom this site is NOT a part of) is actually not allowed to provide access to older versions. Actually, I disagree with this restriction on them, but my disagreement with this policy does nothing to change it. So, unfortunately, they simply did as they are asked to do in the rules they must follow. Fortunately, here on this site, we are not quite so limited!

If you need a process truly "own startover", here's one:

You can also study the PC-based applications that can extract data from these backup files (there are several other free who, I am told, work very well). What you declare is quite strange, and if it was me I would be worried about suspicions of corruption... it never hurts to have multiple sources of the same backup (for example, the BBB/IPD file and the contents extracted).

Good luck!

Tags: BlackBerry Smartphones

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