"Failure of the rendering step. Some features may be disabled. »

I tried to share a psd extract but extracted file don't return the psd and an error is displayed as in the screenshot below:

Bildschirmfoto 2015-09-10 um 16.09.05.png

I'm "the dev working on the rendering code" in this case :-).  We had a bug where in some circumstances, plans of work containing layers masked by other layers may cause a failure. The fix for this is planned to go live to the public early next week (Tuesday, to be precise).

If you know about the top of your head that your PSD to match this description, it is very likely, they will start working then magically. If you want me to check that this is the case for a representative file fell free to share in ccweb and PM me the link (or post here if you don't mind the wider visibility).

I'm sorry for the inconvenience this has caused. It should not have beat our quality process and we have improved in order to protect yourself against something similar doesn't happen.

Tags: Extract

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