Family safety does not wab browsing activity report

Hello

I set up parental controls for a child almost a year back

and it has worked perfectly until about a month.

Now he sends to empty activity reports

claiming that it was not any web browsing activity.

But I know for a fact that this activity takes place.

Is anyone know how fix/Debug this?

I already checked that:

-Name of the PC comes to /familysafety.microsoft.com

-On the website: date/time of last activity reported for this PC

is correct and up to date

-On the website: 'Activity tracking' is on 'ON' for the child

-On the PC: WPCMon is NOT running (in Task Manager)

If I log in as a child, or like me

-On the PC: Family Safety icon appears in the taskbar.

When I connect as a child popup icon says:

"Family safety monitors your account."

Thank you!

Hello

1. which antivirus program is installed on the computer?

2. what type of internet connection do you use? Is it wireless or wired?

This problem normally occurs when the parental control settings are not configured correctly or recording. You may need to configure the settings to see if it helps.

You can check this by blocking a Web site and try to access it from the browser. Also, make sure that the child's account does not use proxy connections.

You can also update the family safety filter and check the results.

How to update the family safety filter?

http://Windows.Microsoft.com/en-us/Windows-Live/Family-Safety-filter-FAQ?woldogcb=0

Also, you can disable the antivirus if installed some and check.

Caution:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Hope this information helps. Response with status so that we can help you.

Tags: Windows

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