Fax fails on a single number, then worked on the second try

I have an Officejet Pro 8600.  It works great except for one problem.  I have to fax my timesheet to another office, so I programmed the fax number in the telephone directory on the fax.  When I send the fax, I get a printout of fax failed with error 351.  I turn around and there refax, and she goes through fine.

This happens without fail every time this number only.  I can fax other places very well, but not this one.  I tried to return the number in the phonebook and I tried to manually dial the number, but the same thing happens.  First test gives the error message and second test is going through.

Any ideas on what may be the problem?

Thank you!

jachang,

The rerouting would make sense - if you try the number very soon, within seconds, and the 'way' is blocked, then the signal - phone call or fax - find another way to make endpoint.

There may just be something on the path of this company in particular or place in the world of telephone line, which is difficult to reach for this fax signal.

The explanation may be completely wrong.

I've dealt with this kind of question at our two locations for decades (Yes) - there is not a lot that's not happened to our son, boxes, poles: animals, bees, cable crews working on "other equipment", storms, ice, rocks, trees (branches or trees all fall), the occasional Act of vandalism, mystery suddenly disconnects, cars crashing into the junction boxes (it was exciting for a while - our phone is connected to a mystery phone number) for a few days) and just plain old noisy, dirty, bad weak signals.

  • Try a filter of such line suggested in fax configuration instructions, if such is available for your printer.
  • Make sure that you are using the telephone line that is appropriate as it is shipped with the printer therefor, if such has been provided in the box.
  • If there is a wireless phone very close to the printer, move it a little further - say a metre or more.   This is useful if the wireless telephone is an older type, say the 2.4 GHZ that may interfere with the wireless.  It can help the fax?  Meh.  It does not hurt to have things like neat and confrontational as possible 'no' when you have weird questions.
  • Make sure the wires just behind the point of connection into your wall jack for the connection of telephone line, are wired safely and are not loose.  You should only remove the plate and check it.   Be careful, of course, especially if this isn't your area of expertise - have a friend to watch if you're not comfortable with the idea.

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Although I strive to reflect best practices of HP, I do not work for HP.

Click on accept as Solution when the answer is a good solution or workaround!

Tags: HP Printers

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