Fingerprint reader, stop working Please HELP
Help! I tried making these forums, and nothing has worked.
My fingerprint reader worked fine this morning when I registered in windows. A few hours later, it just stopped working. HP Simple pass seems even not recognize more.
I tried to restore my system. Did not work.
I tried to reinstall the driver for the HP fingerprint reader. Did not work.
Biometric devices do not even appears in my device manager.
I'm stuck, and I would really like to have it working again. Any help would be GREATLY appreciated.
I have a Pavilion dv6.
Model #: A3E82AV
BIOS: F.26 - 03/04/2013 (0790100000205710000620100)
Windows 7 Home Premium 64-bit
Thank you
You did not state your OS: assuming that Windows 8-64 bit
HP Pavilion dv6t-7000 CTO Entertainment Notebook PC drivers & downloads
Assuming that you are on the last SimplePass HP as indicated on your website-
It's important and where it should be:
sp61399 HP SimplePass V6.0.100.272 Win7-8
NOTE: This version works on Windows 7 AND Windows 8
==================================================================================
When you say that you have reinstalled the HP driver,
- You download and install the driver from your Web site?
Validity sensor driver:
sp58900 validity sensor V4.4.234.0
==================================================================================
You could try the following:
Specifications - power reset to solve Hardware and Software issues-Non-removable battery
OR
Laptops - power reset to solve hardware and software - removable battery
Power reset cannot tell the difference between drivers - it does not analyze a driver before applying.
EXAMPLE:
- If the driver on the disk is the wrong driver before rebooting, it's always the wrong driver after the reset.
- If the INSTRUCTIONS of the driver are tangled, messed up, missing or damaged, then the reset may solve the problem.
Why a power reset works to solve some problems:
The power reset does not install anything on your computer, it does not remove anything from your computer and reset does not "alter" on your computer. Your data and programs remain as they were before the reset has been applied. Reset runs the old instructions and makes the computer go to the operating system on drive to get new instructions.
Why a power reset does not work:
If the problem is more than a simple tangle, if 'good job' on the computer is not good enough - in other words, you need an update, a new driver, or there is a problem that can not be "unraveled", then reset won't work.
If there is a hardware problem power reset will not work.
===================================================================================
If no joy:
Assuming that you can see at least now the validity sensor driver in Device Manager > biometrics
Then
- Download the Driver of your validity sensor:
sp58900 validity sensor V4.4.234.0
- Open Control Panel > Device Manager > open biometric devices >
- Right click on your validity sensor driver > Uninstall (check AND delete)
- Reboot the laptop and connect
- Install the downloaded Validity Sensor driver
- Reboot the laptop and connect
====================================================================================
A suggestion:
Do not skip the requested reboots...
Good luck!
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