HP envy 15: fingerprint reader stopped working

Similar Questions

• Fingerprint reader, stop working Please HELP

  Help! I tried making these forums, and nothing has worked.

  My fingerprint reader worked fine this morning when I registered in windows.  A few hours later, it just stopped working.  HP Simple pass seems even not recognize more.

  I tried to restore my system.  Did not work.

  I tried to reinstall the driver for the HP fingerprint reader.  Did not work.

  Biometric devices do not even appears in my device manager.

  I'm stuck, and I would really like to have it working again.  Any help would be GREATLY appreciated.

  I have a Pavilion dv6.

  Model #: A3E82AV

  BIOS: F.26 - 03/04/2013 (0790100000205710000620100)

  Windows 7 Home Premium 64-bit

  Thank you

  You did not state your OS: assuming that Windows 8-64 bit

  HP Pavilion dv6t-7000 CTO Entertainment Notebook PC drivers & downloads

  Assuming that you are on the last SimplePass HP as indicated on your website-

  It's important and where it should be:

  sp61399 HP SimplePass V6.0.100.272 Win7-8

  NOTE: This version works on Windows 7 AND Windows 8

  ==================================================================================

  When you say that you have reinstalled the HP driver,

  • You download and install the driver from your Web site?

  Validity sensor driver:

  sp58900 validity sensor V4.4.234.0

  ==================================================================================

  You could try the following:

  Specifications - power reset to solve Hardware and Software issues-Non-removable battery

  OR

  Laptops - power reset to solve hardware and software - removable battery

  Power reset cannot tell the difference between drivers - it does not analyze a driver before applying.

  EXAMPLE:

  • If the driver on the disk is the wrong driver before rebooting, it's always the wrong driver after the reset.
  • If the INSTRUCTIONS of the driver are tangled, messed up, missing or damaged, then the reset may solve the problem.

   

  Why a power reset works to solve some problems:

  The power reset does not install anything on your computer, it does not remove anything from your computer and reset does not "alter" on your computer.  Your data and programs remain as they were before the reset has been applied.  Reset runs the old instructions and makes the computer go to the operating system on drive to get new instructions.

  Why a power reset does not work:

  If the problem is more than a simple tangle, if 'good job' on the computer is not good enough - in other words, you need an update, a new driver, or there is a problem that can not be "unraveled", then reset won't work.

  If there is a hardware problem power reset will not work.

  ===================================================================================

  If no joy:

  Assuming that you can see at least now the validity sensor driver in Device Manager > biometrics

  Then

  • Download the Driver of your validity sensor:

  sp58900 validity sensor V4.4.234.0

  • Open Control Panel > Device Manager > open biometric devices >
  • Right click on your validity sensor driver > Uninstall (check AND delete)
  • Reboot the laptop and connect
  • Install the downloaded Validity Sensor driver
  • Reboot the laptop and connect

  ====================================================================================

  A suggestion:

  Do not skip the requested reboots...

  Good luck!

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  See a Post that is useful, makes you smile, or who teaches you something you didn't know?

  Your HP Experts are here to help.

  Click on the star of congratulations!  It's a big 'thanks' for the author.

  Solved?  Click this message 'accept as Solution' to help others to find a solution.

  Year of 2012 2013 snake Dragon

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• Often fingerprint reader stops working after laptop wakes from sleep (Pavilion dv6)

  I am convinced that the fingerprint reader is fine. There must be a problem with the driver may, something inconsistent with a recent update of the Windows 7 software?

  The scenario:

  • Laptop works very well.  I put on standby when I'm done and use the mousepad to wake him up.  LED fingerprint reader blinks, and I can drag my finger to log on.
  • At one point, after a few times to put the laptop to sleep and wake, the fingerprint reader does not.  No flashing.  I slide my finger and the player does not respond at all - is not yet tell me that there was a bad reading.
  • If I login and log back in again, no change. However, if I do a reboot, everything is fine - the fingerprint reader works again.

  I watched over and over again for new drivers and installed.  Nothing seems to affect this scenario.   Unfortunately, this has started to happen about 9 months ago () and because of the sporadic nature of it, I was not attentive enough to know the 'precise' point in time when it started happening.  My instincts tell me that there was some sort of update software/driver along the way which is originally the fingerprint reader not do not work right.  I hope HP continues a relationship with these companies to fingerprint reader and can transmit these questions so that we can do a software update.  But... I don't know if it has been abandoned.  My laptop is still under warranty, but it would be ridiculous to send in just this problem.

  I hope that someone has heard of this on the dv6 and may know a solution.  Thank you!

  My system is a HP dv6-6145dx.  I am running Windows 7, with the latest updates.  The integrated fingerprint reader works on HP Simple pass 2011 v5.1 and Validity Sensor driver 4.3.205.0 version.  When I try to launch the Simple passage interface, it loads the database, but then the application disappears.  I tried to uninstall and reinstall the software, but makes no difference with the issue, I noted.

  "If you keep an open mind, life will give you more opportunities."

  No problem, I am completely I shouldn't bother with Pass Simple version 8.  I advanced and installed version 6.  I did not yet get no joy, so I did a little more digging and found one more late Validity Sensor driver, version 4.3.304 (not noted in the list of update driver for my laptop model).  IT WORKED.  I can now go into hibernation and the fingerprint reader remains functional when the system is out of hibernation.  Previously, it was pretty much guaranteed became disabled.  So... it looks that my problem is now solved.

  

• Portege R830: don't seem to be able to get the fingerprint reader to work

  HI - need help.

  I have a Toshiba R830 I got "downgrade" to Windows 7 32 bit version pre-installed 64-bit. Long story - but it's the software compatibility.

  Despite the download and the installation of what I think is all the relvant 32 drivers - I don't seem to be able to get the fingerprint reader to work.

  I downloaded and installed the software fp-sw-201103311304 Tosh - chilled out and tried to install it.

  It's actually hard to know if it is installed! I get a window telling me it will extract the file in a directory C:\temp and tells me at the same time that 'tinstallwb.exe' will start once the extraction is complete.

  It seems to extract - but I do not see that the installation is happening.

  Subsequently it is has that nothing listed in the title of the programs - and nothing "launches."

  In Device Manager - I can't see anything that is listed as "fingerprint reader" under security features - the list is TPM 1.2. Not actually sure that is nothing to do with the fingerprint reader - well I've enabled and then disabled via the BIOS.

  Am I missing something?
  Could the reader [which I have not used since the new - even if it's only 8 weeks] have stopped working?

  Would be very grateful for pointers.

  Try to start the installation manually. On the desktop create a folder unpack and after doing the beginning downloaded exe. Extract the files to the folder unpack and disable command run after extraction.

  When files are checked almost open and Toshiba archive extracted file extractor. You will find setup.exe.
  Try please to start it manually.

• Fingerprint reader not working not

  HI, I just recently to upgread my laptop operating system from windows 7 to Windows 8.

  Everything works well except for my fingerprint reader, his work not at all.

  I had downloaded and installed all the drivers from the Web site below, but it still does not.

  Can you help me solve this problem?

  Product name: HP Pavilion dv7 Notebook PC

  Product number: A3V80PA #UUF

  Current OS: Windows 8 Pro 64-bit

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4132 & LC = on & CC = US & DLC = in & sw_lang = & Product = 5207...

  Press the Windows key + X and select Device Manager. Under biometrics, fingerprint reader not appear without one? or one! icon next to him?
  
  You mentioned that you have installed the driver. Did you also install the program SimplePass found on the link below? I saw a version of Windows 8 for the unit, but the version of Windows 7 can work. If the version of Windows 7 does not work, try right-clicking on the SimplePass program and select troubleshoot compatibility mode to see if it gets it to work.
  
  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-103162-1 & CC = US & DLC = in & LC = on & os = 4063 & Product = 5207968 & sw_lang =

• Pavilion dv6: fingerprint reader not working after update to Windows 10

  Hello

  Recently, after the update to Windows 10 fingerprint reader works just on my Pavilion dv6. I tried other methods I found on the forum, and I'm looking for a driver get the fingerprinter reader to work. I tried to download HP SimplePass (which has been removed from my PC by updating the operating system) in the hope he would get my fingerprint reader to work, but no luck.  I also looked in the settings (in Device Manager) for biomeric devices, and I found a driver with an exclamation point, indicating it wouldn't work. So, right now, I need a solution to get my to work on a fingerprint reader.

  Thank you

  Nathalie

  Hello @Nikil1503,

  I don't know that if you follow exactly the documents there will be no problems. It will be a good learning experience!

  After the return to let me and the community to know how it goes.

  You're welcome, have a great day!

• Compaq nc6400 upgraded xp to win 7 can not get the fingerprint reader to work

  I have upgraded xp to win 7, as we will have to do, but can't get the fingerprint reader to work. It appears in the devices that there is one on the machine. I downloaded the drivers for Vista, but they got nowhere.  Read in many places as Vista drivers will work but I seem to need more than that. Any clue?  Thank you!!!

  Hello:

  Yes, for Vista fingerprint reader driver is the only one available, but you must install the software HP protect Manager security tools for Windows 7 from the model which succeeded the nc6400, who was the 6910p.

  http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3357378&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dob_77198_1%257CswEnvOID%253D4053%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

  You must also use the W7 driver quick launch buttons.

  http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3357378&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dob_78740_1%257CswEnvOID%253D4053%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

  If your computer laptop bluetooth, you need the W7 bluetooth software and driver...

  http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3357378&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dob_76382_1%257CswEnvOID%253D4053%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

  And you can use the version of W7 HP wireless assistant software.

  http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3357378&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dob_76368_1%257CswEnvOID%253D4053%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

  You can also read the manual tools security protect manager, so you can understand how to use the fingerprint reader.

  http://h20566.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c00881344-7%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken

• HP Envy 17 j015eo: fingerprint reader not working after update

  So after I updateded Windows 10 in the last update, my fingerprint no longer works. I tried to download the original driver, it won't work. When I slide my finger over it just keep blinking but if I hold a finger on the flashing stops. But when I try to save a finger in Windows Hello or HP Simplepass, it does not recognize slide me my finger over it.

  @Nicolaj123dk

  System:

  HP ENVY 17-j015eo notebook PC

  Eagle Driver validity sensor:

  File name: sp63418.exe

  (26.2 MB)

  Program HP SimplePass current (up-to-date):

  sp76923 HP SimplePass V8.01.62has 32/64 bit W7 - W10

  Nicolaj123dk wrote:
  

  So after I updateded Windows 10 in the last update, my fingerprint no longer works. I tried to download the original driver, it won't work. When I slide my finger over it just keep blinking but if I hold a finger on the flashing stops. But when I try to save a finger in Windows Hello or HP Simplepass, it does not recognize slide me my finger over it.

  Comment

  • The Eagle sensor recommended is actually suitable for Windows 8.1 (and 8); the driver works in Windows 10.
  • The program supported the series 8 HP SimplePass is evaluated from Windows 7 to Windows 10.

  

  IF you were using previously series 6 HP SimplePass (any version of HP SimplePass 6.x):

  • It is time to move as a result of program series 8 HP SimplePass supported.
  • Even if you have an export of your webcards (Web sites / passwords) of this older version of SimplePass, you can use file .tsd (import) series 6 in series 8 HP SimplePass.  The two sets of program are NOT compatible.  There is no program of conversion of encryption between the two programs.
  • When you switch to the supported HP SimplePass version, you must create a new database of your Web sites / passwords.   This means you must create all new connections to fingerprints.
  • The new export file "webcard" is called the vault to series 8 HP SimplePass program.  The suffix of the file is ".opi".  The export process is similar to the old SimplePass program; you export your vault entries from within the SimplePass program to the file .opi.  The file is encrypted - keep - the in a safe place.

  

  Help, suggestions and examples:

  HP SimplePass upgrade instructions

  Read the first page: Dragon Document guidelines

  Before performing any advice given here (or unfortunately), verify that you can connect to your computer using your password.

  

  Optional:

  Create a style admin with a password for the local account that you can use to connect to your computer if the need arise (everything happens on the side).

  See the Section:

  • Shelter account -Solutions for access, account administrative secondary

  

  In the document...

  Procedure - updated / (install HP SimplePass Re)

  Start by creating a Restore Point

  See Section

  1. Create Restore Point

  

  If you have installed any version 6 HP SimplePass

  • Uninstall the program from HP SimplePass version 6.x of programs and features >
  • Restart the computer and log in

  

  If the installed validity sensor driver is courses (as recommended):

  1. Uninstall your driver Validity Sensor in the Device Manager (do not remove) >
  2. Restart the computer to enable the driver to reinstall

  See Section

  1. Reinstall the existing fingerprint driver
     • Option 3 is to install the driver in Device Manager
       • Method 1: Reinstall the existing driver

  --------------   OR ----------------

  If the installed validity sensor driver is exceeded (old):

  1. Download driver validity Eagle
  2. Uninstall the existing driver from the Device Manager AND check the box to delete the driver >
  3. Close all programs >
  4. Shut down the computer > seconds >
  5. Start the computer and log on >
  6. Install the downloaded driver

  See Section

  1. Reinstall the fingerprint driver
     • Option 3D remove the driver from the Device Manager and install

  

  Then, check / adjust the settings to logon Windows 10 (fingerprints).

  See Section

  • Order of events is important
    • Logon Windows 10- Connection options

  

  If you have not already done after the Windows logon is (still) works, it's time to install HP SimplePass.

  See Section

  1. (Re) Install HP SimplePass software
     • Install the software Series 8 HP SimplePass

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  or you learn something new, click on the Thumbs Up on this Post.

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• Fingerprint reader not working not not after sleep

  So, I've mentioned this problem in a previous post and was directed here http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245 which is a patch that could solve this. This patch did not work. What happens when my laptop back to sleep or the fingerprint reader does not, it says "waiting...". "the top of the screen instead of the normal scan message and don't answer not, or in some cases when I click on other identifying information, it shows a third account (first is my account, second is the account of the player, and the third is a thing stop sign that says that the fingerprint reader is not attached). When I connect with my normal password and try to go to the fingerprint software, it appears a bit is window that is labeled Digital Footprints Lenovo 2.0 and the message "Please wait...". ».

  Other then returning to sleep the fingerprint reader has been working well. Any suggestions are greatly appreciated, thank you.

  Edited to add link patch.

  Well, I was still functioning, but I'm not exactly sure how. I'm going on what I've been through so that you guys can get an idea and fix if necessary. To start I spoke to Ms support and I worked with them for a very long period. They tried different drivers installation (other AuthenTec then) and every time we did it he would say "Fingerprint reader is not available" at the opening of the session. They have tried to change the power settings and devices that could wake up from my computer and that had no effect either. I called Lenovo and they basically just told me to download the software that was already on the computer and change the option to have it wake up the computer, which does not exist. They were very helpful.

  What eventualy get it working (and it's been working so far), is to uninstall the driver and software. Then reinstall everything and install the patch link above. The first time I install it, I just double clicked on it and went through the installation process. But you must go to the folder, he settled in (C:\DRIVERS\VISTA\FPIRPON\) and double click on FPIRPOn.reg which will add the fix in the registry. In addition to this I also went into the Device Manager and unchecked the box that allows the computer turn on of the fingerprint reader under properties-> the power management of the device. The last thing I did was make an edition of registry to force reset USB every time that wake from sleep. I found the registry change here http://support.microsoft.com/kb/928631/en-us.

  So I'm sure it's the patch that fixed when I installed correctly it because I tried both the thing of power management to prevent of turns off AND editing the registry and it did not work. I also thing that Vista SP1 solves what the registry edit did, but I tried anyway because I was desperate haha. I'll cancel the registry change and thing of management one of power at a time and see if it still works. If it does not continue to work I guess it's a hardware problem and want to call Lenovo to get it repaired.

  Anyone who has this problem I would say that they are trying the patch in the link I posted (http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245) and follow the installation instructions carefully. Good luck!

• Fingerprint reader not working not not upon awakening from sleep for the windows login

  Hello
  I have a new T540P with a validity fingerprint reader.

  About 80% of the time, the fingerprint reader does not meet the windows login screen after the wake up the computer from sleep mode. It works 100% of the time when starting from a stop position, however. Once connected, it also works 100% of the time. The question arises when you log in to windows.

  I tried many things

  -uninstallation/installation of the device in the Device Manager and finger print manager pro software

  -prints of setting through two fingerprint Manager software pro (lenovo) OR through the windows built in options of the control panel of the fingerprints

  -disabling "allow windows to turn off this device to save power" in Device Manager.

  Thus, I must say that I have an another T540P I ordered as a replacement. Both models encounter the same problem.

  Is it a matter of broad platform affecting all models of T540P? It's frusterating.

  
  

• Fingerprint reader not working after hibernation

  Does anyone else have the problem of the fingerprint reader does not work after hibernate? It is an intermittent problem, happens all the time, but frequently. Out of hibernation, it flashes, move my finger, nothing happens, flashing stops and the drive does not work after that. I have to enter my password of Windows and it does not work for all Web sites. Must restart to re-engage the drive.

  I'm on Win 7 Home Prem 64 bit with the latest drivers for the fingerprint reader and last update for Authentec software.

  So, here is the solution (s) found by Pokey and me:

  Option 1:  Computer properties, Device Manager, biometric devices, validity sensors, properties and the power management tab, uncheck the box "allow the computer to turn off this device to save power".

  Option 2:  Try deactivation and activation of the 'Credential Manager' service by going to control panel, Administrative Services, Manager tools of credentials.  Even if the credentials manager status is "started", stop the service credentials manager and restart it. Find more information here: https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/Default.aspx

  Option 3:  Do both.

• HP envy 15-j185nr: HP envy 15 SimplePass has stopped working

  I recently came across a problem with my original wireless card, you have the card replaced and now links to the internet fine, but when I was in the process or to find the problem, I used the restore option that uninstalls programs and saves files, but essentially restores the computer to factory default.

  My HP SimplePass stopped working after I did, and when I try to reinstall it, it is impossible to recognize that my laptop has a fingerprint reader.

  My product number is E324UA #ABA and model number 15-j185nr, hope that this is enough to find what is the question.

  Try the version: 8.01.11 - May 4, 2014

  http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66143.exe

  or

  version: 8.00.57 - November 13, 2013 - I recommend

  http://ftp.HP.com/pub/SoftPaq/sp64001-64500/sp64339.exe

  Also the update:

  Fingerprint reader driver:

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63418.exe

• Fingerprint reader not working after update

  I have updated to iOS 10 and now my fingerprint reader will not work. I have a 5 s.

  You may need to setup it upward > ID use touch on iPhone and iPad - Apple Support

• HP Envy 15 - 3040nr Sound stopped working

  Hello

  The sound on my hp envy 15-3040nr has just stopped working. I reinstalled the sound drivers, checked to see if the speakers have been disabled in Device Manager and used the tool to troubleshoot the system and security. None of them helped. Its also not working with headphones.

  Any help will be greatly appreciated.

  Hello

  Try the following.

  Download IDT Audio Installer on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56900.exe

  One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

  When you're done, shut down the laptop, unplug the AC adapter and then proceed to a "forced Reset" by holding down the power and time for 10 seconds.  When done, plug in the adapter.

  Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

  Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  'Speakers and headphones' left click once to highlight, and then click the Set Default button - check if you now audio.

  Kind regards

  DP - K

• Tecra S5 - fingerprint logon stopped working when I chanaged password

  I have a laptop Toshiba Tecra S5 and I use logon of fingerprints from the beginning.

  It stopped working when I have chanaged my password.
  Fingerprints are associated with the old password.

  I looked everywhere to find where to change it without success.

  Can someone point me in a right direction?

  Thanx

  Hello

  I think you should remove the old prints and need to configure this new.
  As far as I know, you can use the new password to connect.
  Then access the setting of Trusuite software, remove old prints and reconfigure using new digital prints.

  Theoretically, this should work.