Firefox 36.0.4 not working on Windows 8.1, this error ZULRunner

"Platform version is not compatible with 36.0.4.
minVersion < = 36.0.3
"maxVersion > = 36.0.3.
↑ the error I get from ZULrunner

This happens usually due to a failed update of Firefox that left you with a mixture of old and the updated files in the Firefox program folder, then in this case, the application.ini file is still the previous version of Firefox 36.0.3 and not the current Firefox 36.0.4 release.
This is usually caused by security software that keeps a handle on some files.

Do a clean reinstall and delete the program folder before Firefox to (re) install a new copy of the current version of Firefox.

If possible to uninstall your current version of Firefox to clean the Windows registry and settings in the security software.

  • Do NOT remove the "personal data" when you uninstall your current version of Firefox, because this will remove all profile folders and you lose personal data such as bookmarks and passwords including data profiles created by other versions of Firefox.

Delete the program folder Firefox before installing newly downloaded copy of the Firefox installer.

  • (32-bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (Windows 64 bit) "C:\Program Files (x 86) \Mozilla.

Your bookmarks and other personal data are stored in the Firefox profile folder and will not be affected by a uninstall and (re) install, but do NOT delete personal data when you uninstall Firefox which removes all Firefox profile folders and you lose your data.

If you keep problems also create a new profile.

Tags: Firefox

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