Firefox crashes ever time I open it.

Firefox crashes ever time I open it. It will not even start in safe mode more. I tried to uninstall and reinstall it. My computer has been restarted. Here is a list of my accident of ID.

Crash ID: bp-ea0e9622-0ccd-4ff4-aff4-5b3d12140216
Crash ID: bp-80d3e6ac-ba98-4966-b1f2-98d8f2140216
Crash ID: bp-fc280863-8c4e-41d8-9976-08b6c2140214
Crash ID: bp-fd73566a-0ae5-42ad-912a-469972140210

Thanks for posting the links to crash report.

Could you launch Firefox in its Safe Mode and disable the use of Firefox hardware acceleration of graphics. This circumvents incompatibilities with different graphics card drivers.

To start Firefox in Safe Mode, hold down the SHIFT key while starting Firefox.

In the small dialog box that should appear, click 'Start mode safe' (not Reset)

Hardware acceleration is automatically disabled in Mode without failure. To turn it off in normal mode, open:

the button Firefox orange (or the Tools menu) > Options > advanced

In the mini ' General' tab, uncheck the box for "use hardware acceleration when available.

When you restart Firefox normally, this should take effect. Any improvement?

Tags: Firefox

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    {

     "application": {
       "name": "Firefox",
       "version": "30.0",
       "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
       "supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
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         {
           "id": "bp-56f4b9d3-7646-4804-b1f0-6b86a2140712",
           "date": 1405205216202,
           "pending": false
         },
         {
           "id": "bp-252f490e-dbc4-4b6c-89bb-abc7a2140712",
           "date": 1405205139899,
           "pending": false
         },
         {
           "id": "bp-728dabc3-d5ae-42cc-a7b3-5ef922140712",
           "date": 1405204414387,
           "pending": false
         },
         {
           "id": "bp-f4cf2971-3a0d-4737-b3e4-81c2f2140712",
           "date": 1405204325838,
           "pending": false
         },
         {
           "id": "bp-717ff5d6-7edf-49c7-956f-247e52140712",
           "date": 1405204300027,
           "pending": false
         },
         {
           "id": "bp-e0f0c131-39c9-40e3-b6aa-45c312140712",
           "date": 1405184955514,
           "pending": false
         },
         {
           "id": "bp-8f6e4e47-0363-48d2-a7ff-875b92140712",
           "date": 1405184937698,
           "pending": false
         },
         {
           "id": "bp-9245429c-ccfc-41fa-9edd-79baa2140712",
           "date": 1405184884426,
           "pending": false
         },
         {
           "id": "bp-5e91822b-8fc3-411c-bcf7-c753f2140712",
           "date": 1405184798033,
           "pending": false
         },
         {
           "id": "bp-db406fb0-7045-41a5-b42c-522db2140712",
           "date": 1405183704121,
           "pending": false
         },
         {
           "id": "bp-6c913909-d1ef-4773-9712-fa1b92140712",
           "date": 1405183678385,
           "pending": false
         },
         {
           "id": "bp-65a30f3e-da4a-406b-9bfa-8cec72140712",
           "date": 1405178435488,
           "pending": false
         },
         {
           "id": "bp-11fbb2a8-923f-4ab3-b577-6dbe32140712",
           "date": 1405178411720,
           "pending": false
         },
         {
           "id": "bp-968183f6-086d-430a-a993-f1d892140712",
           "date": 1405127322874,
           "pending": false
         },
         {
           "id": "bp-017688f8-afc7-4b90-8fa7-2be692140711",
           "date": 1405040514173,
           "pending": false
         },
         {
           "id": "bp-342b9f6c-3ffd-489e-ae1c-b5ac62140711",
           "date": 1405037808744,
           "pending": false
         },
         {
           "id": "bp-62c1ea5a-24da-421f-9983-9b09c2140711",
           "date": 1405037772426,
           "pending": false
         },
         {
           "id": "bp-a7227128-b4dd-4cd5-997c-b9f132140711",
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           "pending": false
         },
         {
           "id": "bp-2d0b1114-0d86-4f2b-ba7d-20f902140711",
           "date": 1405037207333,
           "pending": false
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       ],
       "pending": 1
     },
     "modifiedPreferences": {
       "accessibility.typeaheadfind.flashBar": 0,
       "accessibility.browsewithcaret": true,
       "browser.cache.disk.capacity": 358400,
       "browser.cache.disk.smart_size.first_run": false,
       "browser.cache.disk.smart_size.use_old_max": false,
       "browser.cache.disk.smart_size_cached_value": 358400,
       "browser.places.smartBookmarksVersion": 7,
       "browser.sessionstore.upgradeBackup.latestBuildID": "20140605174243",
       "browser.startup.homepage_override.mstone": "30.0",
       "browser.startup.homepage": "https://www.bing.com/",
       "browser.startup.homepage_override.buildID": "20140605174243",
       "dom.mozApps.used": true,
       "extensions.lastAppVersion": "30.0",
       "font.internaluseonly.changed": false,
       "gfx.direct3d.last_used_feature_level_idx": 0,
       "network.cookie.prefsMigrated": true,
       "network.cookie.cookieBehavior": 2,
       "places.database.lastMaintenance": 1405257179,
       "places.history.expiration.transient_current_max_pages": 104858,
       "plugin.state.npitunes": 0,
       "plugin.state.npesnsonar": 0,
       "plugin.state.npesnlaunch": 0,
       "plugin.importedState": true,
       "plugin.state.npsitesafety": 0,
       "plugin.state.npauthz": 0,
       "plugin.disable_full_page_plugin_for_types": "application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml",
       "plugin.state.npwlpg": 0,
       "plugin.state.npffwloplugin": 0,
       "plugin.state.npdeployjava": 0,
       "plugin.state.np_wtapp": 0,
       "privacy.cpd.offlineApps": true,
       "privacy.cpd.sessions": false,
       "privacy.donottrackheader.enabled": true,
       "privacy.sanitize.migrateFx3Prefs": true,
       "storage.vacuum.last.places.sqlite": 1405258871,
       "storage.vacuum.last.index": 0
     },
     "graphics": {
       "numTotalWindows": 2,
       "numAcceleratedWindows": 2,
       "windowLayerManagerType": "Direct3D 10",
       "windowLayerManagerRemote": false,
       "adapterDescription": "Intel(R) HD Graphics 4000",
       "adapterVendorID": "0x8086",
       "adapterDeviceID": "0x0166",
       "adapterRAM": "Unknown",
       "adapterDrivers": "igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32",
       "driverVersion": "9.17.10.2843",
       "driverDate": "8-21-2012",
       "adapterDescription2": "NVIDIA GeForce GT 650M  ",
       "adapterVendorID2": "0x10de",
       "adapterDeviceID2": "0x0fd1",
       "adapterRAM2": "2048",
       "adapterDrivers2": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
       "driverVersion2": "9.18.13.3788",
       "driverDate2": "5-19-2014",
       "isGPU2Active": false,
       "direct2DEnabled": true,
       "directWriteEnabled": true,
       "directWriteVersion": "6.2.9200.16571",
       "clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ",
       "webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
       "info": {
         "AzureCanvasBackend": "direct2d",
         "AzureSkiaAccelerated": 0,
         "AzureFallbackCanvasBackend": "cairo",
         "AzureContentBackend": "direct2d"
       }
     },
     "javaScript": {
       "incrementalGCEnabled": true
     },
     "accessibility": {
       "isActive": false,
       "forceDisabled": 0
     },
     "libraryVersions": {
       "NSPR": {
         "minVersion": "4.10.6",
         "version": "4.10.6"
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       "NSS": {
         "minVersion": "3.16 Basic ECC",
         "version": "3.16 Basic ECC"
       },
       "NSSUTIL": {
         "minVersion": "3.16",
         "version": "3.16"
       },
       "NSSSSL": {
         "minVersion": "3.16 Basic ECC",
         "version": "3.16 Basic ECC"
       },
       "NSSSMIME": {
         "minVersion": "3.16 Basic ECC",
         "version": "3.16 Basic ECC"
       }
     },
     "userJS": {
       "exists": false
     },
     "extensions": [
       {
         "name": "Norton Toolbar",
         "version": "2014.7.2.6",
         "isActive": true,
         "id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
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       {
         "name": "Norton Vulnerability Protection",
         "version": "12.2.0.5 - 1",
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         "id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
       },
       {
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         "version": "1.1a",
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         "id": "[email protected]"
       },
       {
         "name": "Windows Media Player Extension for Firefox",
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         "isActive": true,
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       },
       {
         "name": "HTTPS-Everywhere",
         "version": "3.5.3",
         "isActive": false,
         "id": "[email protected]"
       }
     ]
    

    }

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    You have something like that installed on your PC?
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    BP-706b07bf-62bc-45F2-B712-863cb2130218 18/02/2013 16:44

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    Until I uninstalled firefox and then reinstalled, I double checked my modules and programs and found "Good companion" as an add-on and a program. I looked and it's apparently malware, so I uninstalled. Since then, Firefox broke down and it's been three days that I got rid of him. Before, Firefox broke several times a day.

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