Firefox reports an error of TLS for a website that I trust, but provides no way to override the error message.

For a few months (end of 2015) Firefox returned an error of "secure connection failed" when I try to access my account at a major insurance. The site worked fine in Firefox for years and works very well with Microsoft Edge, but I prefer to use Firefox. The link "more info" in the error message indicates that the message the site uses outdated TLS security and I have to contact the owners to tell them to update. I've tried and failed; Blue Cross makes it even more difficult to "contact us" that Mozilla does.

Why is there no no "I trust this site - go anyway" option? I'm experienced enough to make my own decisions of safety.

Thank you! The security.tls.version.max had been "user set" with a value of 1, and I have reset as you indicated. The value is now 3 and I could access my Blue Cross account normally.

I guess that dates this problem when I got my new computer and did a new install of Firefox to August 10. The TLS parameter is perhaps one provided with the download.

BTW, I noticed BitDefender in the news of the page also. The error page didn't identify its source; 'other info' led to support from Mozilla, but I was wondering if my antivirus was the culprit. Apparently, this is the setting in place of security of Firefox.

Problem solved, thank you, jscher2000!

Tags: Firefox

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